{"id":101447,"date":"2022-03-31T04:36:42","date_gmt":"2022-03-31T04:36:42","guid":{"rendered":"https:\/\/www.tawk.to\/?p=101447"},"modified":"2024-10-22T07:51:22","modified_gmt":"2024-10-22T07:51:22","slug":"a-brand-new-look-for-mobile-chat","status":"publish","type":"post","link":"https:\/\/www.tawk.to\/updates\/a-brand-new-look-for-mobile-chat\/","title":{"rendered":"A brand new look for mobile chat"},"content":{"rendered":"\n

Now it\u2019s even easier to stay close to your customers on mobile with our new updates for Android and iOS. <\/p>\n\n\n\n

Our latest update brings you a clean new interface and user-friendly navigation. Whether you\u2019re answering chats on the go, adding a shortcut or replying to a ticket, you can find and share information more quickly than ever.<\/p>\n\n\n\n

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Simple navigation  <\/h2>\n\n\n\n

Get quick access to your Inbox, Monitoring, in-house Messaging and Administration settings. It\u2019s easy to navigate using the new icon-based menu at the bottom of your screen. <\/p>\n\n\n\n

Monitor visitors and active chats for multiple websites and stores. Just tap the current property in the upper-left corner of your screen and select additional properties. <\/p>\n\n\n\n

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Streamlined messaging and filtering<\/h2>\n\n\n\n

Outstanding customer service means letting no message go unanswered. The new mobile messaging center keeps agents updated with a view of all your chats and support requests in one place. Tap to switch between Chat and Ticket views. <\/p>\n\n\n\n

With simplified filtering options, you can see and respond to customers who need help now based on date, priority, status, assigned agent, department, and more.<\/p>\n\n\n\n

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With simplified filtering options, you can see and respond to customers who need help now based on date, priority, status, assigned agent, department, and more.<\/p>\n\n\n\n

We\u2019ve combined direct messages and group chats in the Direct Messaging<\/strong> view. Reach out with a DM or send an update to your entire team. You can even prioritize your messages by pinning your favorite teammates for fast access.<\/p>\n\n\n\n

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Where to download your free app<\/h2>\n\n\n\n

You\u2019ll find the tawk.to Android app in the Google Play store.<\/p>\n\n\n\n

Visit the Apple store for our iOS app. Both are completely free and available now.<\/p>\n\n\n\n

Need support? Reach out in the app or read more in our Help Center<\/a>. We are always available to assist you 24×7-365. <\/p>\n\n\n\n

Start chatting on the new mobile app today!<\/p>\n\n\n\n

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We\u2019ve rolled out a brand new update to enhance the mobile experience at tawk.to. Our latest update brings you a clean new interface and user-friendly navigation. Whether you\u2019re answering chats on the go, adding a new shortcut or replying to a ticket, you can find and share information more quickly than ever.<\/p>\n","protected":false},"author":1,"featured_media":101937,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"webinar_types":[],"class_list":["post-101447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-updates"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts\/101447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=101447"}],"version-history":[{"count":1,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts\/101447\/revisions"}],"predecessor-version":[{"id":128992,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts\/101447\/revisions\/128992"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media\/101937"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=101447"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/categories?post=101447"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/tags?post=101447"},{"taxonomy":"webinar_types","embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/webinar_types?post=101447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}