{"id":128602,"date":"2024-10-09T09:51:39","date_gmt":"2024-10-09T09:51:39","guid":{"rendered":"https:\/\/www.tawk.to\/?p=128602"},"modified":"2024-10-22T07:35:11","modified_gmt":"2024-10-22T07:35:11","slug":"using-your-inboxs-split-view-feature","status":"publish","type":"post","link":"https:\/\/www.tawk.to\/dashboard-101\/using-your-inboxs-split-view-feature\/","title":{"rendered":"Using your inbox&#8217;s split-view feature"},"content":{"rendered":"\n<p class=\"has-light-green-cyan-background-color has-background has-medium-font-size\">The instructions below are for desktops and laptops only.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Your <a href=\"https:\/\/tawk.to\">tawk.to<\/a> inbox can be viewed in 2 modes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">The compact view<\/li>\n\n\n\n<li class=\"has-medium-font-size\">The full view (normal)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\">The compact view divides your screen into 2 sections: your message list (and preview) on the left, and the full conversation on the right, like this:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split-1.png\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2126\" height=\"1430\" src=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split-1.png\" alt=\"\" class=\"wp-image-128643\" srcset=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split-1.png 2126w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split-1-300x202.png 300w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split-1-1024x689.png 1024w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split-1-768x517.png 768w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split-1-1536x1033.png 1536w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split-1-2048x1378.png 2048w\" sizes=\"(max-width: 2126px) 100vw, 2126px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">To use this view, click <strong>Show compact list<\/strong> at the top right corner of your <strong>Inbox<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split2.png\"><img decoding=\"async\" width=\"1362\" height=\"593\" src=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split2.png\" alt=\"\" class=\"wp-image-128653\" srcset=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split2.png 1362w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split2-300x131.png 300w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split2-1024x446.png 1024w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split2-768x334.png 768w\" sizes=\"(max-width: 1362px) 100vw, 1362px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">Your inbox will divide into 2 sections, like this:<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split3.png\"><img decoding=\"async\" width=\"2126\" height=\"1430\" src=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split3.png\" alt=\"\" class=\"wp-image-128663\" srcset=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split3.png 2126w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split3-300x202.png 300w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split3-1024x689.png 1024w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split3-768x517.png 768w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split3-1536x1033.png 1536w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split3-2048x1378.png 2048w\" sizes=\"(max-width: 2126px) 100vw, 2126px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">Select a conversation on the left, and you\u2019ll see it on the right, like this:<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split4.png\"><img loading=\"lazy\" decoding=\"async\" width=\"2126\" height=\"1430\" src=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split4.png\" alt=\"\" class=\"wp-image-128673\" srcset=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split4.png 2126w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split4-300x202.png 300w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split4-1024x689.png 1024w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split4-768x517.png 768w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split4-1536x1033.png 1536w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split4-2048x1378.png 2048w\" sizes=\"(max-width: 2126px) 100vw, 2126px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">To return to the normal full view mode, click <strong>Show full list<\/strong>.<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split5.png\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"830\" src=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split5.png\" alt=\"\" class=\"wp-image-128683\" srcset=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split5.png 720w, https:\/\/www.tawk.to\/wp-content\/uploads\/2024\/10\/split5-260x300.png 260w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">If you have feedback about this article, or if you need more help:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Click the green live chat icon<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><a href=\"https:\/\/calendly.com\/tawk-to-support\/tawk-to-customer-support\">Schedule a call<\/a> with us<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Visit <a href=\"https:\/\/community.tawk.to\/\">our community<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:200px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to use the split-view feature in your tawk.to inbox.<\/p>\n","protected":false},"author":38,"featured_media":128643,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[206],"tags":[],"webinar_types":[],"class_list":["post-128602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dashboard-101"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts\/128602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=128602"}],"version-history":[{"count":1,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts\/128602\/revisions"}],"predecessor-version":[{"id":128703,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts\/128602\/revisions\/128703"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media\/128643"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=128602"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/categories?post=128602"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/tags?post=128602"},{"taxonomy":"webinar_types","embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/webinar_types?post=128602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}