{"id":140208,"date":"2026-05-04T10:27:51","date_gmt":"2026-05-04T10:27:51","guid":{"rendered":"https:\/\/www.tawk.to\/?page_id=140208"},"modified":"2026-05-20T07:50:52","modified_gmt":"2026-05-20T07:50:52","slug":"managing-conversations-inbox-chats-contacts","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/academy\/tawk-to\/managing-conversations-inbox-chats-contacts\/","title":{"rendered":"Managing Conversations: Inbox, Chats &#038; Contacts"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"140208\" class=\"elementor elementor-140208\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c2284b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c2284b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d763f92\" data-id=\"d763f92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a89f68a elementor-widget elementor-widget-heading\" data-id=\"a89f68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Managing Conversations: Inbox, Chats &amp; Contacts<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da1a31a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da1a31a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d9ffa2\" data-id=\"0d9ffa2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9329406 elementor-icon-list--layout-inline elementor-align-start elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9329406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.tawk.to\/academy\/tawk-to\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span style=\"color:#23A455\"> tawk.to Academy<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Managing Conversations: Inbox, Chats &amp; Contacts<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db2c849 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db2c849\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ed83c1\" data-id=\"7ed83c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c88531b elementor-widget elementor-widget-shortcode\" data-id=\"c88531b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\r\n<div class=\"jno-live-search\"\r\n\tdata-post-type=\"tawk_to_academy\"\r\n\tdata-taxonomy=\"academy_type\"\r\n\tdata-limit=\"500\"\r\n\tdata-term-id=\"273\"\r\n\tdata-has-term-filter=\"1\"\r\n\tdata-force-empty-results=\"0\">\r\n\r\n\t<div class=\"jno-live-search__mobile-actions\">\r\n\t\t<button\r\n\t\t\ttype=\"button\"\r\n\t\t\tclass=\"jno-live-search__mobile-toggle\"\r\n\t\t\taria-expanded=\"false\"\r\n\t\t\taria-controls=\"jno-live-search-panel-1\"\r\n\t\t>\r\n\t\t\t<span class=\"jno-live-search__mobile-toggle-label\">Browse Videos<\/span>\r\n\t\t\t<span class=\"jno-live-search__mobile-toggle-icon\" aria-hidden=\"true\">\r\n\t\t\t\t<svg class=\"jno-live-search__mobile-toggle-icon-search\" viewBox=\"0 0 24 24\" focusable=\"false\">\r\n\t\t\t\t\t<circle cx=\"11\" cy=\"11\" r=\"6.5\"><\/circle>\r\n\t\t\t\t\t<path d=\"M16 16L21 21\"><\/path>\r\n\t\t\t\t<\/svg>\r\n\t\t\t\t<svg class=\"jno-live-search__mobile-toggle-icon-close\" viewBox=\"0 0 24 24\" focusable=\"false\">\r\n\t\t\t\t\t<path d=\"M6 6L18 18\"><\/path>\r\n\t\t\t\t\t<path d=\"M18 6L6 18\"><\/path>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/span>\r\n\t\t<\/button>\r\n\t<\/div>\r\n\r\n\t<button type=\"button\" class=\"jno-live-search__mobile-overlay\" aria-label=\"Close search panel\"><\/button>\r\n\r\n\t<div class=\"jno-live-search__left\" id=\"jno-live-search-panel-1\">\r\n\t\t<div class=\"jno-live-search__search\">\r\n\t\t\t<div class=\"jno-live-search__mobile-panel-header\">\r\n\t\t\t\t<div class=\"jno-live-search__mobile-panel-title\">Browse Videos<\/div>\r\n\t\t\t\t<button type=\"button\" class=\"jno-live-search__mobile-close\" aria-label=\"Close search panel\">Close<\/button>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<input\r\n\t\t\t\ttype=\"text\"\r\n\t\t\t\tclass=\"jno-live-search__input\"\r\n\t\t\t\tplaceholder=\"Search videos...\"\r\n\t\t\t\tautocomplete=\"off\"\r\n\t\t\t\/>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"jno-live-search__results\">\r\n\t\t\t\t<div class=\"jno-accordion is-open is-active-category\" >\r\n\t\t<button type=\"button\" class=\"jno-accordion__header\">\r\n\t\t\t<span class=\"jno-accordion__title-wrap\">\r\n\t\t\t\t<span class=\"jno-accordion__title\">Managing Conversations: Inbox, Chats &amp; Contacts<\/span>\r\n\t\t\t\t<span class=\"jno-accordion__count\">(17 videos)<\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"jno-accordion__icon\">-<\/span>\r\n\t\t<\/button>\r\n\r\n\t\t<div class=\"jno-accordion__body\" >\r\n\t\t\t\t\t\t\t<div class=\"jno-group-posts\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item is-active\" data-post-id=\"134602\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tAdding direct messages and group chats to tabs\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"139865\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tCreating a shortcut while inside a conversation\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"134052\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tCreating and managing tabs\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"137259\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tCustomize your tawk.to Contacts view\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"133857\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tDirect messages and group chats\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"134030\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tGetting started with the tawk to Inbox\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"140026\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow image attachment works\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"133687\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to add and manage segments in Contacts\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"133319\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to answer an incoming chat\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"133944\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to ban (and unban) a visitor in tawk to\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"133337\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to customize a contact\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"139866\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to preview an uploaded document\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"133463\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to transfer a chat manually\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"137451\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tSearching conversations in your inbox\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"139868\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tSetting up Elements and actions within shortcuts\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"134204\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tTagging chats, contacts, and tickets\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"134431\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tUsing you inbox&#039;s split view feature\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"jno-live-search__right\">\r\n\t\t<div class=\"jno-live-search__content\">\r\n\t\t\t\r\n<div class=\"jno-live-search__detail\">\r\n\t\t\t<h2 class=\"jno-live-search__detail-title\">Adding direct messages and group chats to tabs<\/h2>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__detail-video\">\r\n\t\t\t<div class=\"jno-video-wrap has-preview \">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\tclass=\"jno-video-poster jno-video-poster--playable\"\r\n\t\t\t\t\t\taria-label=\"Play video\"\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<img\r\n\t\t\t\t\t\t\tclass=\"jno-video-poster__image\"\r\n\t\t\t\t\t\t\tsrc=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2025\/09\/ADDING-DIRECT-MESSAGES-AND-GROUP-CHATS-TO-TABS-1024x576.png\"\r\n\t\t\t\t\t\t\talt=\"Adding direct messages and group chats to tabs\"\r\n\t\t\t\t\t\t\/>\r\n\t\t\t\t\t\t<span class=\"jno-video-poster__play\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 68 48\" focusable=\"false\">\r\n\t\t\t\t\t\t\t\t<path d=\"M66.52 7.74a8 8 0 0 0-5.64-5.66C55.9.75 34 .75 34 .75s-21.9 0-26.88 1.33A8 8 0 0 0 1.48 7.74 83.3 83.3 0 0 0 .14 24a83.3 83.3 0 0 0 1.34 16.26 8 8 0 0 0 5.64 5.66C12.1 47.25 34 47.25 34 47.25s21.9 0 26.88-1.33a8 8 0 0 0 5.64-5.66A83.3 83.3 0 0 0 67.86 24a83.3 83.3 0 0 0-1.34-16.26Z\" \/>\r\n\t\t\t\t\t\t\t\t<path d=\"m27 34 18-10-18-10Z\" \/>\r\n\t\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/button>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<iframe\r\n\t\t\t\t\t\tclass=\"jno-video-iframe\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdata-src=\"https:\/\/www.youtube.com\/embed\/z_TV6nLAgZs\"\r\n\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Adding direct messages and group chats to tabs\"\r\n\t\t\t\t\t\tframeborder=\"0\"\r\n\t\t\t\t\t\tallow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\r\n\t\t\t\t\t\tallowfullscreen\r\n\t\t\t\t\t><\/iframe>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__detail-tags\" aria-label=\"Categories\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a\r\n\t\t\t\t\t\tclass=\"jno-live-search__detail-tag\"\r\n\t\t\t\t\t\thref=\"https:\/\/www.tawk.to\/academy\/tawk-to\/managing-conversations-inbox-chats-contacts\/\"\r\n\t\t\t\t\t\ttarget=\"_blank\"\r\n\t\t\t\t\t\trel=\"noopener noreferrer\"\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<span class=\"jno-live-search__detail-tag-icon\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" focusable=\"false\">\r\n\t\t\t\t\t\t\t\t<path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07L11 6\"><\/path>\r\n\t\t\t\t\t\t\t\t<path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 1 0 7.07 7.07L13 18\"><\/path>\r\n\t\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<span class=\"jno-live-search__detail-tag-label\">Managing Conversations: Inbox, Chats &amp; Contacts<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__detail-description\">\r\n\t\t\t<p>Want to collaborate with your team while chatting with visitors? <\/p>\n<p>In this video, learn how to add Direct Messages and Group Chats to tabs in tawk.to. We\u2019ll show you how to set them up, manage conversations inside the dashboard, and keep your team connected without ever leaving a chat.<\/p>\n<p>This feature works on the browser and desktop app, giving agents quick access to tools and conversations in one place.<\/p>\n\t\t<\/div>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__post-link\">\r\n\t\t\t<div class=\"jno-live-search__post-link-toast\" role=\"status\" aria-live=\"polite\" aria-hidden=\"true\">\r\n\t\t\t\tLink copied successfully\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"jno-live-search__post-link-row\">\r\n\t\t\t\t<button\r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tclass=\"jno-live-search__post-link-url\"\r\n\t\t\t\t\tdata-copy-url=\"https:\/\/www.tawk.to\/tawk_to_academy\/adding-direct-messages-and-group-chats-to-tabs\/\"\r\n\t\t\t\t\ttitle=\"Click to copy link\"\r\n\t\t\t\t\taria-label=\"Copy post link\"\r\n\t\t\t\t>\r\n\t\t\t\t\thttps:\/\/www.tawk.to\/tawk_to_academy\/adding-direct-messages-and-group-chats-to-tabs\/\t\t\t\t<\/button>\r\n\r\n\t\t\t\t<a\r\n\t\t\t\t\tclass=\"jno-live-search__post-link-button\"\r\n\t\t\t\t\thref=\"https:\/\/www.tawk.to\/tawk_to_academy\/adding-direct-messages-and-group-chats-to-tabs\/\"\r\n\t\t\t\t\ttarget=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\"\r\n\t\t\t\t\taria-label=\"Open post in a new tab\"\r\n\t\t\t\t>\r\n\t\t\t\t\t<svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\">\r\n\t\t\t\t\t\t<path d=\"M14 4h6v6\" \/>\r\n\t\t\t\t\t\t<path d=\"M20 4l-8 8\" \/>\r\n\t\t\t\t\t\t<path d=\"M20 13v3a4 4 0 0 1-4 4H8a4 4 0 0 1-4-4V8a4 4 0 0 1 4-4h3\" \/>\r\n\t\t\t\t\t<\/svg>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Managing Conversations: Inbox, Chats &amp; Contacts tawk.to Academy Managing Conversations: Inbox, Chats &amp; Contacts<\/p>\n","protected":false},"author":38,"featured_media":0,"parent":140149,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-140208","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=140208"}],"version-history":[{"count":4,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140208\/revisions"}],"predecessor-version":[{"id":140212,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140208\/revisions\/140212"}],"up":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140149"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=140208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}