{"id":140213,"date":"2026-05-04T10:29:17","date_gmt":"2026-05-04T10:29:17","guid":{"rendered":"https:\/\/www.tawk.to\/?page_id=140213"},"modified":"2026-05-20T07:50:44","modified_gmt":"2026-05-20T07:50:44","slug":"ticketing-system-email-management","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/academy\/tawk-to\/ticketing-system-email-management\/","title":{"rendered":"Ticketing System &#038; Email Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"140213\" class=\"elementor elementor-140213\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c2284b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c2284b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d763f92\" data-id=\"d763f92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a89f68a elementor-widget elementor-widget-heading\" data-id=\"a89f68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ticketing System &amp; Email Management<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da1a31a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da1a31a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d9ffa2\" data-id=\"0d9ffa2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9329406 elementor-icon-list--layout-inline elementor-align-start elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9329406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.tawk.to\/academy\/tawk-to\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span style=\"color:#23A455\"> tawk.to Academy<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ticketing System &amp; Email Management<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db2c849 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db2c849\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ed83c1\" data-id=\"7ed83c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c88531b elementor-widget elementor-widget-shortcode\" data-id=\"c88531b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\r\n<div class=\"jno-live-search\"\r\n\tdata-post-type=\"tawk_to_academy\"\r\n\tdata-taxonomy=\"academy_type\"\r\n\tdata-limit=\"500\"\r\n\tdata-term-id=\"274\"\r\n\tdata-has-term-filter=\"1\"\r\n\tdata-force-empty-results=\"0\">\r\n\r\n\t<div class=\"jno-live-search__mobile-actions\">\r\n\t\t<button\r\n\t\t\ttype=\"button\"\r\n\t\t\tclass=\"jno-live-search__mobile-toggle\"\r\n\t\t\taria-expanded=\"false\"\r\n\t\t\taria-controls=\"jno-live-search-panel-1\"\r\n\t\t>\r\n\t\t\t<span class=\"jno-live-search__mobile-toggle-label\">Browse Videos<\/span>\r\n\t\t\t<span class=\"jno-live-search__mobile-toggle-icon\" aria-hidden=\"true\">\r\n\t\t\t\t<svg class=\"jno-live-search__mobile-toggle-icon-search\" viewBox=\"0 0 24 24\" focusable=\"false\">\r\n\t\t\t\t\t<circle cx=\"11\" cy=\"11\" r=\"6.5\"><\/circle>\r\n\t\t\t\t\t<path d=\"M16 16L21 21\"><\/path>\r\n\t\t\t\t<\/svg>\r\n\t\t\t\t<svg class=\"jno-live-search__mobile-toggle-icon-close\" viewBox=\"0 0 24 24\" focusable=\"false\">\r\n\t\t\t\t\t<path d=\"M6 6L18 18\"><\/path>\r\n\t\t\t\t\t<path d=\"M18 6L6 18\"><\/path>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/span>\r\n\t\t<\/button>\r\n\t<\/div>\r\n\r\n\t<button type=\"button\" class=\"jno-live-search__mobile-overlay\" aria-label=\"Close search panel\"><\/button>\r\n\r\n\t<div class=\"jno-live-search__left\" id=\"jno-live-search-panel-1\">\r\n\t\t<div class=\"jno-live-search__search\">\r\n\t\t\t<div class=\"jno-live-search__mobile-panel-header\">\r\n\t\t\t\t<div class=\"jno-live-search__mobile-panel-title\">Browse Videos<\/div>\r\n\t\t\t\t<button type=\"button\" class=\"jno-live-search__mobile-close\" aria-label=\"Close search panel\">Close<\/button>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<input\r\n\t\t\t\ttype=\"text\"\r\n\t\t\t\tclass=\"jno-live-search__input\"\r\n\t\t\t\tplaceholder=\"Search videos...\"\r\n\t\t\t\tautocomplete=\"off\"\r\n\t\t\t\/>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"jno-live-search__results\">\r\n\t\t\t\t<div class=\"jno-accordion is-open is-active-category\" >\r\n\t\t<button type=\"button\" class=\"jno-accordion__header\">\r\n\t\t\t<span class=\"jno-accordion__title-wrap\">\r\n\t\t\t\t<span class=\"jno-accordion__title\">Ticketing System &amp; Email Management<\/span>\r\n\t\t\t\t<span class=\"jno-accordion__count\">(10 videos)<\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"jno-accordion__icon\">-<\/span>\r\n\t\t<\/button>\r\n\r\n\t\t<div class=\"jno-accordion__body\" >\r\n\t\t\t\t\t\t\t<div class=\"jno-group-posts\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item is-active\" data-post-id=\"133639\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tAdd notes to tawk.to support tickets\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"139663\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tCustomize the auto reply message for ticketing\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"137246\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tExporting tickets from the tawk.to dashboard\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"133335\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tForwarding your emails to tawk to\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"137222\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to assign ticket priority in tawk.to\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"133882\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to create a ticket in tawk.to\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"139697\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to set up ticketing in tawk.to\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"137349\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tResponding to offline messages via ticketing\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"135242\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tThe differences between open, pending, and closed tickets\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"139173\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tWhy your ticket emails might go to spam\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"jno-live-search__right\">\r\n\t\t<div class=\"jno-live-search__content\">\r\n\t\t\t\r\n<div class=\"jno-live-search__detail\">\r\n\t\t\t<h2 class=\"jno-live-search__detail-title\">Add notes to tawk.to support tickets<\/h2>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__detail-video\">\r\n\t\t\t<div class=\"jno-video-wrap has-preview \">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\tclass=\"jno-video-poster jno-video-poster--playable\"\r\n\t\t\t\t\t\taria-label=\"Play video\"\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<img\r\n\t\t\t\t\t\t\tclass=\"jno-video-poster__image\"\r\n\t\t\t\t\t\t\tsrc=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2025\/07\/Add-Notes-to-Support-tickets-1024x576.png\"\r\n\t\t\t\t\t\t\talt=\"Add notes to tawk.to support tickets\"\r\n\t\t\t\t\t\t\/>\r\n\t\t\t\t\t\t<span class=\"jno-video-poster__play\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 68 48\" focusable=\"false\">\r\n\t\t\t\t\t\t\t\t<path d=\"M66.52 7.74a8 8 0 0 0-5.64-5.66C55.9.75 34 .75 34 .75s-21.9 0-26.88 1.33A8 8 0 0 0 1.48 7.74 83.3 83.3 0 0 0 .14 24a83.3 83.3 0 0 0 1.34 16.26 8 8 0 0 0 5.64 5.66C12.1 47.25 34 47.25 34 47.25s21.9 0 26.88-1.33a8 8 0 0 0 5.64-5.66A83.3 83.3 0 0 0 67.86 24a83.3 83.3 0 0 0-1.34-16.26Z\" \/>\r\n\t\t\t\t\t\t\t\t<path d=\"m27 34 18-10-18-10Z\" \/>\r\n\t\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/button>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<iframe\r\n\t\t\t\t\t\tclass=\"jno-video-iframe\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdata-src=\"https:\/\/www.youtube.com\/embed\/4xmMnXbVseQ\"\r\n\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Add notes to tawk.to support tickets\"\r\n\t\t\t\t\t\tframeborder=\"0\"\r\n\t\t\t\t\t\tallow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\r\n\t\t\t\t\t\tallowfullscreen\r\n\t\t\t\t\t><\/iframe>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__detail-tags\" aria-label=\"Categories\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a\r\n\t\t\t\t\t\tclass=\"jno-live-search__detail-tag\"\r\n\t\t\t\t\t\thref=\"https:\/\/www.tawk.to\/academy\/tawk-to\/ticketing-system-email-management\/\"\r\n\t\t\t\t\t\ttarget=\"_blank\"\r\n\t\t\t\t\t\trel=\"noopener noreferrer\"\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<span class=\"jno-live-search__detail-tag-icon\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" focusable=\"false\">\r\n\t\t\t\t\t\t\t\t<path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07L11 6\"><\/path>\r\n\t\t\t\t\t\t\t\t<path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 1 0 7.07 7.07L13 18\"><\/path>\r\n\t\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<span class=\"jno-live-search__detail-tag-label\">Ticketing System &amp; Email Management<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__detail-description\">\r\n\t\t\t<p>Want to keep internal updates private but visible to your team? <\/p>\n<p>In this video, learn how to add notes to support tickets in tawk.to\u2014so you can leave reminders, document progress, and keep everyone aligned without confusing your customers.<\/p>\n\t\t<\/div>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__post-link\">\r\n\t\t\t<div class=\"jno-live-search__post-link-toast\" role=\"status\" aria-live=\"polite\" aria-hidden=\"true\">\r\n\t\t\t\tLink copied successfully\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"jno-live-search__post-link-row\">\r\n\t\t\t\t<button\r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tclass=\"jno-live-search__post-link-url\"\r\n\t\t\t\t\tdata-copy-url=\"https:\/\/www.tawk.to\/tawk_to_academy\/add-notes-to-tawk-to-support-tickets\/\"\r\n\t\t\t\t\ttitle=\"Click to copy link\"\r\n\t\t\t\t\taria-label=\"Copy post link\"\r\n\t\t\t\t>\r\n\t\t\t\t\thttps:\/\/www.tawk.to\/tawk_to_academy\/add-notes-to-tawk-to-support-tickets\/\t\t\t\t<\/button>\r\n\r\n\t\t\t\t<a\r\n\t\t\t\t\tclass=\"jno-live-search__post-link-button\"\r\n\t\t\t\t\thref=\"https:\/\/www.tawk.to\/tawk_to_academy\/add-notes-to-tawk-to-support-tickets\/\"\r\n\t\t\t\t\ttarget=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\"\r\n\t\t\t\t\taria-label=\"Open post in a new tab\"\r\n\t\t\t\t>\r\n\t\t\t\t\t<svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\">\r\n\t\t\t\t\t\t<path d=\"M14 4h6v6\" \/>\r\n\t\t\t\t\t\t<path d=\"M20 4l-8 8\" \/>\r\n\t\t\t\t\t\t<path d=\"M20 13v3a4 4 0 0 1-4 4H8a4 4 0 0 1-4-4V8a4 4 0 0 1 4-4h3\" \/>\r\n\t\t\t\t\t<\/svg>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ticketing System &amp; Email Management tawk.to Academy Ticketing System &amp; Email Management<\/p>\n","protected":false},"author":38,"featured_media":0,"parent":140149,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-140213","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=140213"}],"version-history":[{"count":4,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140213\/revisions"}],"predecessor-version":[{"id":140217,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140213\/revisions\/140217"}],"up":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140149"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=140213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}