{"id":140218,"date":"2026-05-04T10:30:20","date_gmt":"2026-05-04T10:30:20","guid":{"rendered":"https:\/\/www.tawk.to\/?page_id=140218"},"modified":"2026-05-20T07:50:36","modified_gmt":"2026-05-20T07:50:36","slug":"triggers-proactive-engagement","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/academy\/tawk-to\/triggers-proactive-engagement\/","title":{"rendered":"Triggers &#038; Proactive Engagement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"140218\" class=\"elementor elementor-140218\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c2284b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c2284b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d763f92\" data-id=\"d763f92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a89f68a elementor-widget elementor-widget-heading\" data-id=\"a89f68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Triggers &amp; Proactive Engagement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da1a31a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da1a31a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d9ffa2\" data-id=\"0d9ffa2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9329406 elementor-icon-list--layout-inline elementor-align-start elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9329406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.tawk.to\/academy\/tawk-to\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span style=\"color:#23A455\"> tawk.to Academy<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Triggers &amp; Proactive Engagement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db2c849 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db2c849\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ed83c1\" data-id=\"7ed83c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c88531b elementor-widget elementor-widget-shortcode\" data-id=\"c88531b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\r\n<div class=\"jno-live-search\"\r\n\tdata-post-type=\"tawk_to_academy\"\r\n\tdata-taxonomy=\"academy_type\"\r\n\tdata-limit=\"500\"\r\n\tdata-term-id=\"275\"\r\n\tdata-has-term-filter=\"1\"\r\n\tdata-force-empty-results=\"0\">\r\n\r\n\t<div class=\"jno-live-search__mobile-actions\">\r\n\t\t<button\r\n\t\t\ttype=\"button\"\r\n\t\t\tclass=\"jno-live-search__mobile-toggle\"\r\n\t\t\taria-expanded=\"false\"\r\n\t\t\taria-controls=\"jno-live-search-panel-1\"\r\n\t\t>\r\n\t\t\t<span class=\"jno-live-search__mobile-toggle-label\">Browse Videos<\/span>\r\n\t\t\t<span class=\"jno-live-search__mobile-toggle-icon\" aria-hidden=\"true\">\r\n\t\t\t\t<svg class=\"jno-live-search__mobile-toggle-icon-search\" viewBox=\"0 0 24 24\" focusable=\"false\">\r\n\t\t\t\t\t<circle cx=\"11\" cy=\"11\" r=\"6.5\"><\/circle>\r\n\t\t\t\t\t<path d=\"M16 16L21 21\"><\/path>\r\n\t\t\t\t<\/svg>\r\n\t\t\t\t<svg class=\"jno-live-search__mobile-toggle-icon-close\" viewBox=\"0 0 24 24\" focusable=\"false\">\r\n\t\t\t\t\t<path d=\"M6 6L18 18\"><\/path>\r\n\t\t\t\t\t<path d=\"M18 6L6 18\"><\/path>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/span>\r\n\t\t<\/button>\r\n\t<\/div>\r\n\r\n\t<button type=\"button\" class=\"jno-live-search__mobile-overlay\" aria-label=\"Close search panel\"><\/button>\r\n\r\n\t<div class=\"jno-live-search__left\" id=\"jno-live-search-panel-1\">\r\n\t\t<div class=\"jno-live-search__search\">\r\n\t\t\t<div class=\"jno-live-search__mobile-panel-header\">\r\n\t\t\t\t<div class=\"jno-live-search__mobile-panel-title\">Browse Videos<\/div>\r\n\t\t\t\t<button type=\"button\" class=\"jno-live-search__mobile-close\" aria-label=\"Close search panel\">Close<\/button>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<input\r\n\t\t\t\ttype=\"text\"\r\n\t\t\t\tclass=\"jno-live-search__input\"\r\n\t\t\t\tplaceholder=\"Search videos...\"\r\n\t\t\t\tautocomplete=\"off\"\r\n\t\t\t\/>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"jno-live-search__results\">\r\n\t\t\t\t<div class=\"jno-accordion is-open is-active-category\" >\r\n\t\t<button type=\"button\" class=\"jno-accordion__header\">\r\n\t\t\t<span class=\"jno-accordion__title-wrap\">\r\n\t\t\t\t<span class=\"jno-accordion__title\">Triggers &amp; Proactive Engagement<\/span>\r\n\t\t\t\t<span class=\"jno-accordion__count\">(9 videos)<\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"jno-accordion__icon\">-<\/span>\r\n\t\t<\/button>\r\n\r\n\t\t<div class=\"jno-accordion__body\" >\r\n\t\t\t\t\t\t\t<div class=\"jno-group-posts\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item is-active\" data-post-id=\"137560\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tChanging the avatar on your triggers\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"137233\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tCreate a basic chat rescuer trigger in tawk.to\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"135928\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tCustomize Your Basic Site Notification Trigger\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"137373\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tEngage More Visitors In Chat Revised\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"135914\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tHow to maximize the widget when a website loads\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"137292\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tSend a followup message using advanced triggers\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"133601\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tSetting up advanced triggers in tawk to\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"138371\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tSetting Up The Widget Maximized Trigger\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"jno-live-search__item \" data-post-id=\"137486\">\r\n\t\t\t\t\t\t\t<button type=\"button\" class=\"jno-live-search__title\">\r\n\t\t\t\t\t\t\t\tWant the widget to appear after the trigger fires?\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"jno-live-search__right\">\r\n\t\t<div class=\"jno-live-search__content\">\r\n\t\t\t\r\n<div class=\"jno-live-search__detail\">\r\n\t\t\t<h2 class=\"jno-live-search__detail-title\">Changing the avatar on your triggers<\/h2>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__detail-video\">\r\n\t\t\t<div class=\"jno-video-wrap has-preview \">\r\n\t\t\t\t\t\t\t\t\t<button\r\n\t\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\t\tclass=\"jno-video-poster jno-video-poster--playable\"\r\n\t\t\t\t\t\taria-label=\"Play video\"\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<img\r\n\t\t\t\t\t\t\tclass=\"jno-video-poster__image\"\r\n\t\t\t\t\t\t\tsrc=\"https:\/\/www.tawk.to\/wp-content\/uploads\/2026\/02\/Change-the-avatar-1024x576.png\"\r\n\t\t\t\t\t\t\talt=\"Changing the avatar on your triggers\"\r\n\t\t\t\t\t\t\/>\r\n\t\t\t\t\t\t<span class=\"jno-video-poster__play\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 68 48\" focusable=\"false\">\r\n\t\t\t\t\t\t\t\t<path d=\"M66.52 7.74a8 8 0 0 0-5.64-5.66C55.9.75 34 .75 34 .75s-21.9 0-26.88 1.33A8 8 0 0 0 1.48 7.74 83.3 83.3 0 0 0 .14 24a83.3 83.3 0 0 0 1.34 16.26 8 8 0 0 0 5.64 5.66C12.1 47.25 34 47.25 34 47.25s21.9 0 26.88-1.33a8 8 0 0 0 5.64-5.66A83.3 83.3 0 0 0 67.86 24a83.3 83.3 0 0 0-1.34-16.26Z\" \/>\r\n\t\t\t\t\t\t\t\t<path d=\"m27 34 18-10-18-10Z\" \/>\r\n\t\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/button>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<iframe\r\n\t\t\t\t\t\tclass=\"jno-video-iframe\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdata-src=\"https:\/\/www.youtube.com\/embed\/JQLWERDTL_g\"\r\n\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Changing the avatar on your triggers\"\r\n\t\t\t\t\t\tframeborder=\"0\"\r\n\t\t\t\t\t\tallow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\r\n\t\t\t\t\t\tallowfullscreen\r\n\t\t\t\t\t><\/iframe>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__detail-tags\" aria-label=\"Categories\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a\r\n\t\t\t\t\t\tclass=\"jno-live-search__detail-tag\"\r\n\t\t\t\t\t\thref=\"https:\/\/www.tawk.to\/academy\/tawk-to\/triggers-proactive-engagement\/\"\r\n\t\t\t\t\t\ttarget=\"_blank\"\r\n\t\t\t\t\t\trel=\"noopener noreferrer\"\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<span class=\"jno-live-search__detail-tag-icon\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" focusable=\"false\">\r\n\t\t\t\t\t\t\t\t<path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07L11 6\"><\/path>\r\n\t\t\t\t\t\t\t\t<path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 1 0 7.07 7.07L13 18\"><\/path>\r\n\t\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<span class=\"jno-live-search__detail-tag-label\">Triggers &amp; Proactive Engagement<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__detail-description\">\r\n\t\t\t<p>Learn how to change the avatar used in your chat triggers in tawk.to. <\/p>\n<p>This video clears up a common confusion between Property images, AI Assist Personas, and Trigger avatars, and shows you exactly where to update the image that appears in your first automated chat message. Follow along to make sure the right avatar shows up in your chat widget every time.<\/p>\n\t\t<\/div>\r\n\t\r\n\t\t\t<div class=\"jno-live-search__post-link\">\r\n\t\t\t<div class=\"jno-live-search__post-link-toast\" role=\"status\" aria-live=\"polite\" aria-hidden=\"true\">\r\n\t\t\t\tLink copied successfully\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"jno-live-search__post-link-row\">\r\n\t\t\t\t<button\r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tclass=\"jno-live-search__post-link-url\"\r\n\t\t\t\t\tdata-copy-url=\"https:\/\/www.tawk.to\/tawk_to_academy\/changing-the-avatar-on-your-triggers\/\"\r\n\t\t\t\t\ttitle=\"Click to copy link\"\r\n\t\t\t\t\taria-label=\"Copy post link\"\r\n\t\t\t\t>\r\n\t\t\t\t\thttps:\/\/www.tawk.to\/tawk_to_academy\/changing-the-avatar-on-your-triggers\/\t\t\t\t<\/button>\r\n\r\n\t\t\t\t<a\r\n\t\t\t\t\tclass=\"jno-live-search__post-link-button\"\r\n\t\t\t\t\thref=\"https:\/\/www.tawk.to\/tawk_to_academy\/changing-the-avatar-on-your-triggers\/\"\r\n\t\t\t\t\ttarget=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\"\r\n\t\t\t\t\taria-label=\"Open post in a new tab\"\r\n\t\t\t\t>\r\n\t\t\t\t\t<svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\">\r\n\t\t\t\t\t\t<path d=\"M14 4h6v6\" \/>\r\n\t\t\t\t\t\t<path d=\"M20 4l-8 8\" \/>\r\n\t\t\t\t\t\t<path d=\"M20 13v3a4 4 0 0 1-4 4H8a4 4 0 0 1-4-4V8a4 4 0 0 1 4-4h3\" \/>\r\n\t\t\t\t\t<\/svg>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Triggers &amp; Proactive Engagement tawk.to Academy Triggers &amp; Proactive Engagement<\/p>\n","protected":false},"author":38,"featured_media":0,"parent":140149,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-140218","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=140218"}],"version-history":[{"count":4,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140218\/revisions"}],"predecessor-version":[{"id":140222,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140218\/revisions\/140222"}],"up":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/140149"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=140218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}