{"id":47241,"date":"2020-05-11T08:26:26","date_gmt":"2020-05-11T08:26:26","guid":{"rendered":"https:\/\/www.tawk.to\/?page_id=47241"},"modified":"2025-09-22T01:01:17","modified_gmt":"2025-09-22T01:01:17","slug":"online-offline","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/academy\/online-offline\/","title":{"rendered":"Online Offline"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47241\" class=\"elementor elementor-47241\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d17127d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d17127d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a47dda1\" data-id=\"a47dda1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dff23da elementor-widget elementor-widget-heading\" data-id=\"dff23da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">101 - Business Messaging Masterclass<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d27af01 elementor-widget elementor-widget-heading\" data-id=\"d27af01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3. Online Offline<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2ac440 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2ac440\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bda6d00 elementor-hidden-phone\" data-id=\"bda6d00\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35d27da elementor-widget elementor-widget-spacer\" data-id=\"35d27da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d8b23c elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9d8b23c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-list\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d546cbe elementor-nav-menu__align-start elementor-nav-menu--stretch elementor-nav-menu__text-align-center elementor-nav-menu--dropdown-tablet elementor-nav-menu--toggle elementor-nav-menu--burger ha-has-bg-overlay elementor-widget elementor-widget-nav-menu\" data-id=\"d546cbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;full_width&quot;:&quot;stretch&quot;,&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-d546cbe\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d546cbe\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-fd76c31\" data-id=\"fd76c31\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-445d222 elementor-widget elementor-widget-video\" data-id=\"445d222\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/qNiIaVXpIa0&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6fac132 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fac132\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-3cef3f4\" data-id=\"3cef3f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-c6f4155\" data-id=\"c6f4155\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-7748632\" data-id=\"7748632\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-043e611\" data-id=\"043e611\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-705c8208 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"705c8208\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/widget-design\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Previous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-d76a6db\" data-id=\"d76a6db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-152c2627 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"152c2627\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/pre-chat-form\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Next <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-83a6bf5\" data-id=\"83a6bf5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-5d0e253\" data-id=\"5d0e253\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-4144277\" data-id=\"4144277\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8401cd elementor-hidden-phone elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"b8401cd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1931\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1932\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1931\" tabindex=\"0\" hidden=\"false\"><h4><strong>Online, offline<\/strong><\/h4><p>There are 3 main reasons why someone is going to visit your website:<\/p><p>1. They\u2019re looking for information.<br \/>2. They want to contact you.<br \/>3. They want to transact with you.<\/p><p>Being online and available to your visitors is going to be a benefit in all of these situations.<\/p><p>With tawk.to, you can set your status to \u2018Online,\u2019 \u2018Away\u2019 or \u2018Invisible.\u2019 Away is going to let people know that you may or may not be available to respond to their chats. Invisible is the same as being offline except you can see chats in the dashboard but you can\u2019t join them. It\u2019s used to monitor chats.<\/p><p>When you or one of your team members are logged into tawk.to, the widget will appear online. And when no one is logged in, the widget will appear offline.\u00a0\u00a0<\/p><p>To help you be online more often, we\u2019ve developed both an app for Android and iOS. It\u2019s going to let you respond to chats on the go. Just search for tawk.to and download it from the app store.<\/p><p>You need to actually log-out of the tawk.to app to switch the widget offline. If you just close the app down on your mobile phone, the widget is going to stay online. Then there\u2019s a chance you\u2019re going to miss some chats.<\/p><p>You can also add team members, family and friends to your tawk.to property or your chat widget, and they can help you to respond to those incoming chats.<\/p><p>So you may be thinking, \u201cWhen should I be online?\u201d The simple answer is that your website is available 24&#215;7. So someone should be there to respond to your visitors at all times.<\/p><p>If you need help, we have a team of agents that can be available to respond on your behalf. And if you\u2019re interested in trying that out, we offer a 7-day Free Trial. For more information, please check the description below.<\/p><p>If you can\u2019t be there 24&#215;7, there\u2019s a way for you to schedule the widget to go automatically Offline and Online at certain times. We call it the Widget Scheduler. From within the tawk.to dashboard, go to \u2018Administration\u2019. Select \u2018Chat Widget.\u2019 Then click \u2018Advanced\u2019 under \u2018Widget Scheduler.\u2019<\/p><p>So when you\u2019re considering when to have your widget online or offline, I want you to think about these things:<\/p><p>1. Who is my target audience? Where are they located?<br \/>2. Is there a chance they\u2019re going to visit the website after hours?<br \/>3. What is the benefit to me of being online, both short term and long term?<\/p><p>In the short term, am I going to pick up more sales? Am I going to find out valuable information about how my customers use or view my products or services?<\/p><p>Consider the long-term benefits as well. Is the visitor going to come back to the website because they had such a great experience the first time they were there?<\/p><p>For more information or for links to the relevant articles in our Help Center, please check out the resources below. We also have 24&#215;7 live chat available on our website.<\/p><p>Next up, we\u2019re going to talk about the pre-chat form and how you can capture a visitor\u2019s details even if you miss the chat.<\/p><p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/using-the-widget-scheduler\"><span style=\"font-weight: 400;\">Using the Widget Scheduler<\/span><\/a><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/change-how-the-widget-behaves-on-your-site\"><span style=\"font-weight: 400;\">Change how the widget behaves on your site<\/span><\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1932\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-online-away-and-invisible-status\/\" rel=\"noopener\"><strong>Online, Away and Invisible Status<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>You can set your status as an agent to either Online, Away or Invisible Status.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-how-to-invite-and-manage-agents\/\" rel=\"noopener\"><strong>How to Invite and Manage Agents<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>tawk.to is an Agent Centric chat application, which means every agent has their own account and you can share Properties.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-using-the-widget-scheduler-feature\/\" rel=\"noopener\"><strong>Using the Widget Scheduler Feature<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>To create a Schedule for the Widget to be Online or Offline.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ef7b2c elementor-hidden-desktop elementor-hidden-tablet elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"5ef7b2c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9951\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9951\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9952\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9952\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9953\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9953\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9951\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9951\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9951\" tabindex=\"0\" hidden=\"false\"><h4><strong>Online, offline<\/strong><\/h4><p>There are 3 main reasons why someone is going to visit your website:<\/p><p>1. They\u2019re looking for information.<br \/>2. They want to contact you.\u00a0<br \/>3. They want to transact with you.<\/p><p>Being online and available to your visitors is going to be a benefit in all of these situations.<\/p><p>With tawk.to, you can set your status to \u2018Online,\u2019 \u2018Away\u2019 or \u2018Invisible.\u2019 Away is going to let people know that you may or may not be available to respond to their chats. Invisible is the same as being offline except you can see chats in the dashboard but you can\u2019t join them. It\u2019s used to monitor chats.<\/p><p>When you or one of your team members are logged into tawk.to, the widget will appear online. And when no one is logged in, the widget will appear offline.<\/p><p>To help you be online more often, we\u2019ve developed both an app for Android and iOS. It\u2019s going to let you respond to chats on the go. Just search for tawk.to and download it from the app store.<\/p><p>You need to actually log-out of the tawk.to app to switch the widget offline. If you just close the app down on your mobile phone, the widget is going to stay online. Then there\u2019s a chance you\u2019re going to miss some chats.<\/p><p>You can also add team members, family and friends to your tawk.to property or your chat widget, and they can help you to respond to those incoming chats.<\/p><p>So you may be thinking, \u201cWhen should I be online?\u201d The simple answer is that your website is available 24&#215;7. So someone should be there to respond to your visitors at all times.<\/p><p>If you need help, we have a team of agents that can be available to respond on your behalf. And if you\u2019re interested in trying that out, we offer a 7-day Free Trial. For more information, please check the description below.<\/p><p>If you can\u2019t be there 24&#215;7, there\u2019s a way for you to schedule the widget to go automatically Offline and Online at certain times. We call it the Widget Scheduler. From within the tawk.to dashboard, go to \u2018Administration\u2019. Select \u2018Chat Widget.\u2019 Then click \u2018Advanced\u2019 under \u2018Widget Scheduler.\u2019<\/p><p>So when you\u2019re considering when to have your widget online or offline, I want you to think about these things:<\/p><p>1. Who is my target audience? Where are they located?<br \/>2. Is there a chance they\u2019re going to visit the website after hours?<br \/>3. What is the benefit to me of being online, both short term and long term?<\/p><p>In the short term, am I going to pick up more sales? Am I going to find out valuable information about how my customers use or view my products or services?<\/p><p>Consider the long-term benefits as well. Is the visitor going to come back to the website because they had such a great experience the first time they were there?<\/p><p>For more information or for links to the relevant articles in our Help Center, please check out the resources below. We also have 24&#215;7 live chat available on our website.<\/p><p>Next up, we\u2019re going to talk about the pre-chat form and how you can capture a visitor\u2019s details even if you miss the chat.<\/p><p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/using-the-widget-scheduler\"><span style=\"font-weight: 400;\">Using the Widget Scheduler<\/span><\/a><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/change-how-the-widget-behaves-on-your-site\"><span style=\"font-weight: 400;\">Change how the widget behaves on your site<\/span><\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9952\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9952\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9952\" tabindex=\"0\" hidden=\"hidden\"><div style=\"padding: 10px 30px;\"><h6><strong>Online Offline<\/strong><\/h6><p><a href=\"\/academy\/introduction\/\">Introduction<\/a> <span class=\"sm-txt\">Video: 30s<\/span><\/p><p><a href=\"\/academy\/widget-design\/\">Widget Design<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/online-offline\/\">Online Offline<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p><p><a href=\"\/academy\/pre-chat-form\/\">Pre-Chat Form<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/triggers\/\">Triggers<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/responding-to-chats\/\">Responding To Chats<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p><p><a href=\"\/academy\/shortcuts-tabs\/\">Shortcuts And Tabs<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/three-tips\/\">Three Tips<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p><p><a href=\"\/academy\/collaborating\/\">Team Collaborating<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/feature\/\">Features<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p><p><a href=\"\/academy\/conclusion\/\">Conclusion<\/a> <span class=\"sm-txt\">Video: 1min<\/span><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9953\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9953\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9953\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-online-away-and-invisible-status\/\" rel=\"noopener\"><strong>Online, Away and Invisible Status<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>You can set your status as an agent to either Online, Away or Invisible Status.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-how-to-invite-and-manage-agents\/\" rel=\"noopener\"><strong>How to Invite and Manage Agents<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>tawk.to is an Agent Centric chat application, which means every agent has their own account and you can share Properties.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-using-the-widget-scheduler-feature\/\" rel=\"noopener\"><strong>Using the Widget Scheduler Feature<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>To create a Schedule for the Widget to be Online or Offline.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>101 &#8211; Business Messaging Masterclass 3. Online Offline Contents Previous Next Description Links Description Online, offline There are 3 main reasons why someone is going to visit your website: 1. They\u2019re looking for information.2. They want to contact you.3. They want to transact with you. Being online and available to your visitors is going to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":48491,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-47241","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=47241"}],"version-history":[{"count":81,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47241\/revisions"}],"predecessor-version":[{"id":134878,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47241\/revisions\/134878"}],"up":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/48491"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=47241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}