{"id":47246,"date":"2020-05-11T08:34:29","date_gmt":"2020-05-11T08:34:29","guid":{"rendered":"https:\/\/www.tawk.to\/?page_id=47246"},"modified":"2025-09-22T01:14:38","modified_gmt":"2025-09-22T01:14:38","slug":"pre-chat-form","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/academy\/pre-chat-form\/","title":{"rendered":"Pre-Chat Form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47246\" class=\"elementor elementor-47246\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d17127d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d17127d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a47dda1\" data-id=\"a47dda1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dff23da elementor-widget elementor-widget-heading\" data-id=\"dff23da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">101 - Business Messaging Masterclass<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d7e216 elementor-widget elementor-widget-heading\" data-id=\"8d7e216\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4. Pre-chat form<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2ac440 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2ac440\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bda6d00 elementor-hidden-phone\" data-id=\"bda6d00\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8fa0a9 elementor-widget elementor-widget-spacer\" data-id=\"e8fa0a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e539a1d elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e539a1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-list\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98dfbe8 elementor-nav-menu__align-start elementor-nav-menu--stretch elementor-nav-menu__text-align-center elementor-nav-menu--dropdown-tablet ha-has-bg-overlay elementor-widget elementor-widget-nav-menu\" data-id=\"98dfbe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;full_width&quot;:&quot;stretch&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-98dfbe8\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-98dfbe8\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-fd76c31\" data-id=\"fd76c31\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-445d222 elementor-widget elementor-widget-video\" data-id=\"445d222\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/VCUmoCajViA&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f13b76a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f13b76a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-b788213\" data-id=\"b788213\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-daac6ed\" data-id=\"daac6ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-27d3b91\" data-id=\"27d3b91\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-bd9f6f9\" data-id=\"bd9f6f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48d4d5f3 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"48d4d5f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/online-offline\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Previous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-809d606\" data-id=\"809d606\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47dbb1c0 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"47dbb1c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/triggers\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Next <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-8aa7ec4\" data-id=\"8aa7ec4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-86c3057\" data-id=\"86c3057\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-6006969\" data-id=\"6006969\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8401cd elementor-hidden-phone elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"b8401cd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1931\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1932\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1931\" tabindex=\"0\" hidden=\"false\"><h4><strong>Pre-chat form<\/strong><\/h4><p>With tawk.to you have the ability to set up a pre-chat form which asks the visitor to enter some details before starting a chat.\u00a0\u00a0<\/p><p>Here\u2019s how you can set up and edit a pre-chat form:<br \/>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu<br \/>\u2013 Then, click \u2018Chat Widget\u2019 under \u2018Widget Content\u2019 and select \u2018Edit Content\u2019<br \/>\u2013 Then, select \u2018Pre-Chat.\u2019<\/p><p>You can mark a field as required or mandatory by clicking the asterisk.<\/p><p>A potential problem with a pre-chat form is that it significantly reduces the number of incoming chats.<\/p><p>It\u2019s like going into a shop, having a walk around and then going up to the counter and asking \u201cHow much are those shoes?\u201d or \u201cDo you ship to Australia?\u201d and the person behind the counter saying to you, \u201cI\u2019m happy to answer your question, but can you give me your name, email address and phone number first?\u201d<\/p><p>Bad experience, right? Well, that\u2019s the same thing you are doing with a pre-chat form.<\/p><p>Most tawk.to users report using a pre-chat form so that they can capture the visitor\u2019s details in case they miss the chat.<\/p><p>An alternative to using pre-chat form is to set-up a Chat Rescuer Trigger.<\/p><p>A Chat Rescuer is a type of trigger \u2014 or automation \u2014 that sends a message to the visitor in the chat if you don\u2019t respond quickly enough.<\/p><p>Here\u2019s how to set it up:<\/p><p>\u2013 Log in to your tawk.to dashboard<br \/>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu<br \/>\u2013 Select the \u2018Triggers\u2019 option<br \/>\u2013 In the top right-hand corner, click \u2018Add Trigger\u2019<br \/>\u2013 Select the \u2018Basic \u2013 Chat Rescuer\u2019 as your type<\/p><p>Here are a couple of tips for setting up your Chat Rescuer:<\/p><p>1 &#8211; Set the delay \u2014 this is how long it will take to send the message. You don\u2019t want this to fire too quickly, as every visitor is going to get this message. Nor do you want to set it to fire too late, as the visitor is most likely going to have left the chat already.<\/p><p>2 &#8211; If possible, try to use your name and image, or a team member\u2019s name and image. It\u2019s going to help to build trust.<\/p><p>Your message might look something like this:<br \/>\u201cThanks for your patience. We are currently responding to other customers. We shouldn\u2019t be too much longer, but if you can\u2019t wait, leave your name and contact details. We\u2019ll get back to you shortly.\u201d<\/p><p>Remember! Not responding to a visitor in chat is a bad experience for your visitor and a missed opportunity for your business.<\/p><p>You shouldn\u2019t set-up a pre-chat form or a Chat Rescuer expecting to miss chats. It should be a last resort or a worst-case scenario.<\/p><p>You want to do everything you can to reduce the number of missed chats. If you need help, we have a team of agents that can be there when you\u2019re not, so you never have to miss another chat.<\/p><p>For more information or for links to the relevant articles in our knowledge base please check the description below.<\/p><p>Next up, we are going to discuss using triggers and how you can engage more people on your website.<\/p><p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/using-the-pre-chat-form\"><span style=\"font-weight: 400;\">Using the Pre-Chat Form<\/span><\/a><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/creating-and-managing-triggers\"><span style=\"font-weight: 400;\">Creating and managing triggers<\/span><\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1932\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-using-the-pre-chat-form\/\" rel=\"noopener\"><strong>Using the Pre-Chat Form <\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>Here is a video showing you how to add a pre-chat form to the visitor widget.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-creating-and-managing-triggers\/\" rel=\"noopener\"><strong>Creating and Managing Triggers<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>Triggers are used to create proactive chat engagement.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6d9334 elementor-hidden-desktop elementor-hidden-tablet elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"b6d9334\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1911\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1912\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1913\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1911\" tabindex=\"0\" hidden=\"false\"><h4><strong>Pre-chat form<\/strong><\/h4><p>With tawk.to you have the ability to set up a pre-chat form which asks the visitor to enter some details before starting a chat.<\/p><p>Here\u2019s how you can set up and edit a pre-chat form:<br \/>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu<br \/>\u2013 Then, click \u2018Chat Widget\u2019 under \u2018Widget Content\u2019 and select \u2018Edit Content\u2019<br \/>\u2013 Then, select \u2018Pre-Chat.\u2019\u00a0\u00a0<\/p><p>You can mark a field as required or mandatory by clicking the asterisk.<\/p><p>A potential problem with a pre-chat form is that it significantly reduces the number of incoming chats.<\/p><p>It\u2019s like going into a shop, having a walk around and then going up to the counter and asking \u201cHow much are those shoes?\u201d or \u201cDo you ship to Australia?\u201d and the person behind the counter saying to you, \u201cI\u2019m happy to answer your question, but can you give me your name, email address and phone number first?\u201d<\/p><p>Bad experience, right? Well, that\u2019s the same thing you are doing with a pre-chat form.<\/p><p>Most tawk.to users report using a pre-chat form so that they can capture the visitor\u2019s details in case they miss the chat.<\/p><p>An alternative to using pre-chat form is to set-up a Chat Rescuer Trigger.<\/p><p>A Chat Rescuer is a type of trigger \u2014 or automation \u2014 that sends a message to the visitor in the chat if you don\u2019t respond quickly enough.<\/p><p>Here\u2019s how to set it up:<\/p><p>\u2013 Log in to your tawk.to dashboard<br \/>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu<br \/>\u2013 Select the \u2018Triggers\u2019 option<br \/>\u2013 In the top right-hand corner, click \u2018Add Trigger\u2019<br \/>\u2013 Select the \u2018Basic \u2013 Chat Rescuer\u2019 as your type<\/p><p>Here are a couple of tips for setting up your Chat Rescuer:<\/p><p>1 &#8211; Set the delay \u2014 this is how long it will take to send the message. You don\u2019t want this to fire too quickly, as every visitor is going to get this message. Nor do you want to set it to fire too late, as the visitor is most likely going to have left the chat already.<\/p><p>2 &#8211; If possible, try to use your name and image, or a team member\u2019s name and image. It\u2019s going to help to build trust.<\/p><p>Your message might look something like this:<br \/>\u201cThanks for your patience. We are currently responding to other customers. We shouldn\u2019t be too much longer, but if you can\u2019t wait, leave your name and contact details. We\u2019ll get back to you shortly.\u201d<\/p><p>Remember! Not responding to a visitor in chat is a bad experience for your visitor and a missed opportunity for your business.<\/p><p>You shouldn\u2019t set-up a pre-chat form or a Chat Rescuer expecting to miss chats. It should be a last resort or a worst-case scenario.<\/p><p>You want to do everything you can to reduce the number of missed chats. If you need help, we have a team of agents that can be there when you\u2019re not, so you never have to miss another chat.<\/p><p>For more information or for links to the relevant articles in our knowledge base please check the description below.<\/p><p>Next up, we are going to discuss using triggers and how you can engage more people on your website.<\/p><p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/using-the-pre-chat-form\"><span style=\"font-weight: 400;\">Using the Pre-Chat Form<\/span><\/a><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/creating-and-managing-triggers\"><span style=\"font-weight: 400;\">Creating and managing triggers<\/span><\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1912\" tabindex=\"0\" hidden=\"hidden\"><div style=\"padding: 10px 30px;\"><h6><strong>Pre-Chat Form<\/strong><\/h6><p><a href=\"\/academy\/introduction\/\">Introduction<\/a> <span class=\"sm-txt\">Video: 30s<\/span><\/p><p><a href=\"\/academy\/widget-design\/\">Widget Design<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/online-offline\/\">Online Offline<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p><p><a href=\"\/academy\/pre-chat-form\/\">Pre-Chat Form<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/triggers\/\">Triggers<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/responding-to-chats\/\">Responding To Chats<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p><p><a href=\"\/academy\/shortcuts-tabs\/\">Shortcuts And Tabs<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/three-tips\/\">Three Tips<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p><p><a href=\"\/academy\/collaborating\/\">Team Collaborating<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/feature\/\">Features<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p><p><a href=\"\/academy\/conclusion\/\">Conclusion<\/a> <span class=\"sm-txt\">Video: 1min<\/span><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1913\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-using-the-pre-chat-form\/\" rel=\"noopener\"><strong>Using the Pre-Chat Form <\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>Here is a video showing you how to add a pre-chat form to the visitor widget.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-creating-and-managing-triggers\/\" rel=\"noopener\"><strong>Creating and Managing Triggers<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>Triggers are used to create proactive chat engagement.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>101 &#8211; Business Messaging Masterclass 4. Pre-chat form Contents Previous Next Description Links Description Pre-chat form With tawk.to you have the ability to set up a pre-chat form which asks the visitor to enter some details before starting a chat.\u00a0\u00a0 Here\u2019s how you can set up and edit a pre-chat form:\u2013 Click on the \u2018Administration\u2019 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":48491,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-47246","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=47246"}],"version-history":[{"count":67,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47246\/revisions"}],"predecessor-version":[{"id":134898,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47246\/revisions\/134898"}],"up":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/48491"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=47246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}