{"id":47259,"date":"2020-05-11T08:53:49","date_gmt":"2020-05-11T08:53:49","guid":{"rendered":"https:\/\/www.tawk.to\/?page_id=47259"},"modified":"2025-09-22T01:16:46","modified_gmt":"2025-09-22T01:16:46","slug":"triggers","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/academy\/triggers\/","title":{"rendered":"Triggers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47259\" class=\"elementor elementor-47259\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d17127d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d17127d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a47dda1\" data-id=\"a47dda1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dff23da elementor-widget elementor-widget-heading\" data-id=\"dff23da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">101 - Business Messaging Masterclass<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96531a1 elementor-widget elementor-widget-heading\" data-id=\"96531a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">5. Triggers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2ac440 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2ac440\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bda6d00 elementor-hidden-phone\" data-id=\"bda6d00\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7252dc7 elementor-widget elementor-widget-spacer\" data-id=\"7252dc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a074362 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a074362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-list\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-703c307 elementor-nav-menu__align-start elementor-nav-menu--stretch elementor-nav-menu__text-align-center elementor-nav-menu--dropdown-tablet ha-has-bg-overlay elementor-widget elementor-widget-nav-menu\" data-id=\"703c307\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;full_width&quot;:&quot;stretch&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-703c307\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-703c307\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-fd76c31\" data-id=\"fd76c31\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-445d222 elementor-widget elementor-widget-video\" data-id=\"445d222\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/LcvnrY0ggvk&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-044c9e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"044c9e4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-a5a84ce\" data-id=\"a5a84ce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-3ff72aa\" data-id=\"3ff72aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-39b1641\" data-id=\"39b1641\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-0212ba4\" data-id=\"0212ba4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10a55166 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"10a55166\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/pre-chat-form\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Previous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-a82ecf8\" data-id=\"a82ecf8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c275515 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"7c275515\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/responding-to-chats\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Next <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-2e310d7\" data-id=\"2e310d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-c2c1748\" data-id=\"c2c1748\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-37fc97b\" data-id=\"37fc97b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8401cd elementor-hidden-phone elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"b8401cd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1931\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1932\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1931\" tabindex=\"0\" hidden=\"false\"><h4><strong>Triggers<\/strong><\/h4><p>Triggers are a way to automatically send messages to your visitors. They are mainly used to proactively engage visitors in a chat.<\/p><p>By setting up and carefully crafting your trigger message, you\u2019re going to convert more visitors into a chat.<\/p><p>In this tutorial, we\u2019re going to discuss the Basic \u2013 Site Notification. That\u2019s the one that will send a message whenever a visitor hits your website, regardless of which page they land on.<\/p><p>You can also set-up a Basic \u2013 Page Notification Trigger, which will send a message to the visitor only if they visit a certain page. There are also Advanced Trigger options, which work like an algorithm: if {this happens}, send {this message}.<\/p><p>Here are some tips to set up your Basic \u2013 Site Notification Trigger.<\/p><p>\u2013 Set the delay \u2014 this is how long the software waits before sending the message. We recommend 30 seconds.<\/p><p>\u2013 To get a better response, we recommend using your name and your image in the relevant fields, as it will make it appear more personal. You can upload your own logo if you prefer or we have a number of different avatars that you can choose from. Check it out!<\/p><p>\u2013 The message is crucial. I recommend adding a specific call to action in the message \u2014 one that will drive the visitor to want to chat.<\/p><p>For example, \u201cWelcome to (your website\u2019s name). For 10% off your next order, chat with our team now.\u201d Or \u201cWelcome to (your website\u2019s name). For a free quote, chat with our team now.\u201d<\/p><p>When considering the message, think about what questions customers have when they\u2019re looking to make a purchase with you.\u00a0\u00a0<\/p><p>You may want to use it as a way to promote your unique selling point or you may be running ads or a promotion and you can link the trigger message to those ads.<\/p><p>Keep in mind these four points:<\/p><p>1. Your trigger messages shouldn\u2019t be permanently fixed. You should be tweaking and changing them at different times of the year, for different campaigns and to test which ones are most effective with your audience.<\/p><p>2. Don\u2019t have too many trigger messages on your website. It can be frustrating for visitors when navigating your site to be constantly bombarded with messages. You need to strike a careful balance. Think about customer service in a store. You want to know you can get help when needed, yet you don\u2019t want them following you around the store.<\/p><p>3. The Trigger message will not fire on a mobile device. As in, it won\u2019t pop up. It blocks the screen. Instead, a notification will appear on the chat widget to let the visitor know there is a message.<\/p><p>4. After setting up or changing your triggers, don\u2019t forget to check them out live on your website to make sure they work.<\/p><p>You can reach out to visitors on your website yourself. It\u2019s easy. Just go to the \u2018Monitoring\u2019 section of your dashboard, click on a visitor profile and start a chat. However, you shouldn\u2019t need to. The trigger function can perform this action for you, with every visitor on your site, the same way each time.<\/p><p>For more information or for links to the relevant articles in our Help Center, please check the description below. We also have 24&#215;7 live chat available on our website.<\/p><p>In the next three videos, we\u2019re going to show you how you can respond effectively to incoming chats.<\/p><p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/creating-and-managing-triggers\">Creating and managing triggers<\/a><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/advanced-triggers\">Advanced Triggers<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1932\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-creating-and-managing-triggers\/\" rel=\"noopener\"><strong>Creating and Managing Triggers<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>Triggers are used to create proactive chat engagement.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4935b2 elementor-hidden-desktop elementor-hidden-tablet elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"d4935b2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2221\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2221\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2222\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2222\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2223\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2223\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2221\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2221\" tabindex=\"0\" hidden=\"false\"><h4><strong>Triggers<\/strong><\/h4>\n<p>Triggers are a way to automatically send messages to your visitors. They are mainly used to proactively engage visitors in a chat.<\/p>\n<p>By setting up and carefully crafting your trigger message, you\u2019re going to convert more visitors into a chat.<\/p>\n<p>In this tutorial, we\u2019re going to discuss the Basic \u2013 Site Notification. That\u2019s the one that will send a message whenever a visitor hits your website, regardless of which page they land on.<\/p>\n<p>You can also set-up a Basic \u2013 Page Notification Trigger, which will send a message to the visitor only if they visit a certain page. There are also Advanced Trigger options, which work like an algorithm: if {this happens}, send {this message}.<\/p>\n<p>Here are some tips to set up your Basic \u2013 Site Notification Trigger.&nbsp;&nbsp;<\/p>\n<p>\u2013  Set the delay \u2014 this is how long the software waits before sending the message. We recommend 30 seconds.<\/p>\n<p>\u2013 To get a better response, we recommend using your name and your image in the relevant fields, as it will make it appear more personal. You can upload your own logo if you prefer or we have a number of different avatars that you can choose from. Check it out!<\/p>\n<p>\u2013  The message is crucial. I recommend adding a specific call to action in the message \u2014 one that will drive the visitor to want to chat. <\/p>\n<p>For example, \u201cWelcome to (your website\u2019s name). For 10% off your next order, chat with our team now.\u201d Or \u201cWelcome to (your website\u2019s name). For a free quote, chat with our team now.\u201d<\/p>\n<p>When considering the message, think about what questions customers have when they\u2019re looking to make a purchase with you. <\/p>\n<p>You may want to use it as a way to promote your unique selling point or you may be running ads or a promotion and you can link the trigger message to those ads.<\/p>\n<p>Keep in mind these four points:<\/p>\n<p>1. Your trigger messages shouldn\u2019t be permanently fixed. You should be tweaking and changing them at different times of the year, for different campaigns and to test which ones are most effective with your audience.<\/p>\n<p>2. Don\u2019t have too many trigger messages on your website. It can be frustrating for visitors when navigating your site to be constantly bombarded with messages. You need to strike a careful balance. Think about customer service in a store. You want to know you can get help when needed, yet you don\u2019t want them following you around the store.<\/p>\n<p>3. The Trigger message will not fire on a mobile device. As in, it won\u2019t pop up. It blocks the screen. Instead, a notification will appear on the chat widget to let the visitor know there is a message.<\/p>\n<p>4. After setting up or changing your triggers, don\u2019t forget to check them out live on your website to make sure they work.<\/p>\n<p>You can reach out to visitors on your website yourself. It\u2019s easy. Just go to the \u2018Monitoring\u2019 section of your dashboard, click on a visitor profile and start a chat. However, you shouldn\u2019t need to. The trigger function can perform this action for you, with every visitor on your site, the same way each time.<\/p>\n<p>For more information or for links to the relevant articles in our Help Center, please check the description below. We also have 24&#215;7 live chat available on our website.<\/p>\n<p>In the next three videos, we\u2019re going to show you how you can respond effectively to incoming chats.<\/p>\n<p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p>\n<p><a href=\"https:\/\/help.tawk.to\/article\/creating-and-managing-triggers\">Creating and managing triggers<\/a><\/p>\n<p><a href=\"https:\/\/help.tawk.to\/article\/advanced-triggers\">Advanced Triggers<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2222\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2222\" tabindex=\"0\" hidden=\"hidden\"><div style=\"padding:10px 30px;\">\n<h6><strong>Triggers<\/strong><\/h6>\n\n<p><a href=\"\/academy\/introduction\/\">Introduction<\/a> <span class=\"sm-txt\">Video: 30s<\/span><\/p>\n<p><a href=\"\/academy\/widget-design\/\">Widget Design<\/a> <span class=\"sm-txt\">Video: 3min<\/p>\n<p><a href=\"\/academy\/online-offline\/\">Online Offline<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p>\n<p><a href=\"\/academy\/pre-chat-form\/\">Pre-Chat Form<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/span><\/p>\n<p><a href=\"\/academy\/triggers\/\">Triggers<\/a> <span class=\"sm-txt\">Video: 3min<\/p>\n<p><a href=\"\/academy\/responding-to-chats\/\">Responding To Chats<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p>\n<p><a href=\"\/academy\/shortcuts-tabs\/\">Shortcuts And Tabs<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p>\n<p><a href=\"\/academy\/three-tips\/\">Three Tips<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p>\n<p><a href=\"\/academy\/collaborating\/\">Team Collaborating<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p>\n<p><a href=\"\/academy\/feature\/\">Features<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p>\n<p><a href=\"\/academy\/conclusion\/\">Conclusion<\/a> <span class=\"sm-txt\">Video: 1min<\/span><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2223\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2223\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-creating-and-managing-triggers\/\" rel=\"noopener\"><strong>Creating and Managing Triggers<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\nTriggers are used to create proactive chat engagement.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>101 &#8211; Business Messaging Masterclass 5. Triggers Contents Previous Next Description Links Description Triggers Triggers are a way to automatically send messages to your visitors. They are mainly used to proactively engage visitors in a chat. By setting up and carefully crafting your trigger message, you\u2019re going to convert more visitors into a chat. In [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":48491,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-47259","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=47259"}],"version-history":[{"count":81,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47259\/revisions"}],"predecessor-version":[{"id":134912,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47259\/revisions\/134912"}],"up":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/48491"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=47259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}