{"id":47360,"date":"2020-05-12T06:16:00","date_gmt":"2020-05-12T06:16:00","guid":{"rendered":"https:\/\/www.tawk.to\/?page_id=47360"},"modified":"2025-09-22T01:15:36","modified_gmt":"2025-09-22T01:15:36","slug":"responding-to-chats","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/academy\/responding-to-chats\/","title":{"rendered":"Responding To Chats"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47360\" class=\"elementor elementor-47360\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d17127d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d17127d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a47dda1\" data-id=\"a47dda1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dff23da elementor-widget elementor-widget-heading\" data-id=\"dff23da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">101 - Business Messaging Masterclass<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23fee63 elementor-widget elementor-widget-heading\" data-id=\"23fee63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">6. Responding To Chats<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2ac440 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2ac440\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bda6d00 elementor-hidden-phone\" data-id=\"bda6d00\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a0a34b elementor-widget elementor-widget-spacer\" data-id=\"7a0a34b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba1caa1 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ba1caa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-list\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12c5f31 elementor-nav-menu__align-start elementor-nav-menu--stretch elementor-nav-menu__text-align-center elementor-nav-menu--dropdown-tablet ha-has-bg-overlay elementor-widget elementor-widget-nav-menu\" data-id=\"12c5f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;full_width&quot;:&quot;stretch&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-12c5f31\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-12c5f31\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-fd76c31\" data-id=\"fd76c31\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-445d222 elementor-widget elementor-widget-video\" data-id=\"445d222\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/erJHyMzWSf8&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8667644 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8667644\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-8ee3148\" data-id=\"8ee3148\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-0c1729b\" data-id=\"0c1729b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-761e8ee\" data-id=\"761e8ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-00963d3\" data-id=\"00963d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8690433 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"8690433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/triggers\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Previous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-2e5c4ad\" data-id=\"2e5c4ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48ea00b2 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"48ea00b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/shortcuts-tabs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Next <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-7a9fe18\" data-id=\"7a9fe18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-fe81670\" data-id=\"fe81670\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-e80d716\" data-id=\"e80d716\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8401cd elementor-hidden-phone elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"b8401cd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1931\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1932\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1931\" tabindex=\"0\" hidden=\"false\"><h4><strong>Responding to chats<\/strong><\/h4><p>In this video, we are going to look at some of the tawk.to features that help you receive and respond to incoming chats.<\/p><p>Before I walk you through the steps, remember, you can add an unlimited number of agents to your property to help you respond to those incoming chats.<\/p><p>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu\u00a0<br \/>Click on \u2018Property Members\u2019<br \/>And then in the top right-hand corner, click on \u2018Invite Member.\u2019<\/p><p>The first step is to make sure your sound and notification settings are set up correctly. Head to the lower-left corner, to the icon here, and click on that, and click here on your mobile app.<\/p><p>Remember, if you are not logged in to tawk.to, your widget won\u2019t be online and you won\u2019t receive any incoming chats.<\/p><p>The next thing you should do is set up your aliases:<\/p><p>\u2013 Head to the lower-left corner<br \/>\u2013 Click on the Image and then click on \u2018Edit Profile.\u2019<br \/>\u2013 On the left-hand side, click on \u2018Aliases.\u2019<br \/>\u2013 Then, click \u2018Add Alias\u2019 in the top right-hand corner<\/p><p>Each alias can be given a \u2018Position Title\u2019, for example, \u201cCustomer Service,\u201d and you can assign an avatar or photo to each alias. Of course, we recommend using a photo as it helps to build trust with your visitors. And let\u2019s be honest \u2014 your beautiful face is going to close more sales.<\/p><p>When you see or hear an incoming chat, click on the chat in the top left-hand corner \u2014 the pink box\u2014 and then click \u2018Join.\u2019<\/p><p>For more information or for links to the relevant articles in our knowledge base, please check the description below. We also have 24&#215;7 chat available on our website.<\/p><p>Those are the basics of joining a chat.<\/p><p>In the next video, we\u2019re going to look at some features that make responding to visitors even easier.<\/p><p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/how-to-answer-an-incoming-chat\"><span style=\"font-weight: 400;\">How to answer an incoming chat<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/creating-and-managing-aliases\"><span style=\"font-weight: 400;\">Creating and managing aliases<\/span><\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1932\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-how-to-invite-and-manage-agents\/\" rel=\"noopener\"><strong>How To Invite And Manage Agents<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>tawk.to is an Agent Centric chat application, which means every agent has their own account and you can share Properties.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-managing-sound-settings\/\" rel=\"noopener\"><strong>Managing Sound Settings<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>To Change the Sounds that you hear in the Dashboard<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-creating-and-managing-aliases\/\" rel=\"noopener\"><strong>Creating And Managing Aliases<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>You can have multiple aliases, so you can answer each chat with any name you like.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-how-to-answer-an-incoming-chat\/\" rel=\"noopener\"><strong>How To Answer An Incoming Chat<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>When someone visits your website or personal profile page and initiates a chat using the live chat widget you will hear a notification sound.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec48bcc elementor-hidden-desktop elementor-hidden-tablet elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"ec48bcc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2471\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2471\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2472\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2472\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2473\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2473\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2471\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2471\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2471\" tabindex=\"0\" hidden=\"false\"><h4><strong>Responding to chats<\/strong><\/h4><p>In this video, we are going to look at some of the tawk.to features that help you receive and respond to incoming chats.<\/p><p>Before I walk you through the steps, remember, you can add an unlimited number of agents to your property to help you respond to those incoming chats.\u00a0\u00a0<\/p><p>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu<br \/>Click on \u2018Property Members\u2019<br \/>And then in the top right-hand corner, click on \u2018Invite Member.\u2019<\/p><p>The first step is to make sure your sound and notification settings are set up correctly. Head to the lower-left corner, to the icon here, and click on that, and click here on your mobile app.<\/p><p>Remember, if you are not logged in to tawk.to, your widget won\u2019t be online and you won\u2019t receive any incoming chats.<\/p><p>The next thing you should do is set up your aliases:<\/p><p>\u2013 Head to the lower-left corner<br \/>\u2013 Click on the Image and then click on \u2018Edit Profile.\u2019<br \/>\u2013 On the left-hand side, click on \u2018Aliases.\u2019<br \/>\u2013 Then, click \u2018Add Alias\u2019 in the top right-hand corner<\/p><p>Each alias can be given a \u2018Position Title\u2019, for example, \u201cCustomer Service,\u201d and you can assign an avatar or photo to each alias. Of course, we recommend using a photo as it helps to build trust with your visitors. And let\u2019s be honest \u2014 your beautiful face is going to close more sales.<\/p><p>When you see or hear an incoming chat, click on the chat in the top left-hand corner \u2014 the pink box\u2014 and then click \u2018Join.\u2019<\/p><p>For more information or for links to the relevant articles in our knowledge base, please check the description below. We also have 24&#215;7 chat available on our website.<\/p><p>Those are the basics of joining a chat.<\/p><p>In the next video, we\u2019re going to look at some features that make responding to visitors even easier.<\/p><p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/how-to-answer-an-incoming-chat\"><span style=\"font-weight: 400;\">How to answer an incoming chat<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/creating-and-managing-aliases\"><span style=\"font-weight: 400;\">Creating and managing aliases<\/span><\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2472\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2472\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2472\" tabindex=\"0\" hidden=\"hidden\"><div style=\"padding: 10px 30px;\"><h6><strong>Responding To Chats<\/strong><\/h6><p><a href=\"\/academy\/introduction\/\">Introduction<\/a> <span class=\"sm-txt\">Video: 30s<\/span><\/p><p><a href=\"\/academy\/widget-design\/\">Widget Design<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/online-offline\/\">Online Offline<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p><p><a href=\"\/academy\/pre-chat-form\/\">Pre-Chat Form<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/triggers\/\">Triggers<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/responding-to-chats\/\">Responding To Chats<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p><p><a href=\"\/academy\/shortcuts-tabs\/\">Shortcuts And Tabs<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/three-tips\/\">Three Tips<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p><p><a href=\"\/academy\/collaborating\/\">Team Collaborating<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p><p><a href=\"\/academy\/feature\/\">Features<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p><p><a href=\"\/academy\/conclusion\/\">Conclusion<\/a> <span class=\"sm-txt\">Video: 1min<\/span><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2473\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2473\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2473\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-how-to-invite-and-manage-agents\/\" rel=\"noopener\"><strong>How To Invite And Manage Agents<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>tawk.to is an Agent Centric chat application, which means every agent has their own account and you can share Properties.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-managing-sound-settings\/\" rel=\"noopener\"><strong>Managing Sound Settings<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>To Change the Sounds that you hear in the Dashboard<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-creating-and-managing-aliases\/\" rel=\"noopener\"><strong>Creating And Managing Aliases<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>You can have multiple aliases, so you can answer each chat with any name you like.<br \/><br \/><br \/><\/p><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-how-to-answer-an-incoming-chat\/\" rel=\"noopener\"><strong>How To Answer An Incoming Chat<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>When someone visits your website or personal profile page and initiates a chat using the live chat widget you will hear a notification sound.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>101 &#8211; Business Messaging Masterclass 6. Responding To Chats Contents Previous Next Description Links Description Responding to chats In this video, we are going to look at some of the tawk.to features that help you receive and respond to incoming chats. Before I walk you through the steps, remember, you can add an unlimited number [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":48491,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-47360","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=47360"}],"version-history":[{"count":49,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47360\/revisions"}],"predecessor-version":[{"id":134905,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47360\/revisions\/134905"}],"up":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/48491"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=47360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}