{"id":47364,"date":"2020-05-12T06:18:22","date_gmt":"2020-05-12T06:18:22","guid":{"rendered":"https:\/\/www.tawk.to\/?page_id=47364"},"modified":"2025-09-22T01:16:43","modified_gmt":"2025-09-22T01:16:43","slug":"shortcuts-tabs","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/","title":{"rendered":"Shortcuts And Tabs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47364\" class=\"elementor elementor-47364\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d17127d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d17127d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a47dda1\" data-id=\"a47dda1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dff23da elementor-widget elementor-widget-heading\" data-id=\"dff23da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">101 - Business Messaging Masterclass<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab48480 elementor-widget elementor-widget-heading\" data-id=\"ab48480\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">7. Shortcuts And Tabs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2ac440 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2ac440\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bda6d00 elementor-hidden-phone\" data-id=\"bda6d00\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-376e1c4 elementor-widget elementor-widget-spacer\" data-id=\"376e1c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deacaf1 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"deacaf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-list\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-746ce2a elementor-nav-menu__align-start elementor-nav-menu--stretch elementor-nav-menu__text-align-center elementor-nav-menu--dropdown-tablet ha-has-bg-overlay elementor-widget elementor-widget-nav-menu\" data-id=\"746ce2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;full_width&quot;:&quot;stretch&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-746ce2a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-746ce2a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48182\"><a href=\"https:\/\/www.tawk.to\/academy\/business-messaging\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 1. Introduction<br><span class=\"video-mins\"> 30s <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48183\"><a href=\"https:\/\/www.tawk.to\/academy\/widget-design\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 2. Widget design<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48184\"><a href=\"https:\/\/www.tawk.to\/academy\/online-offline\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 3. Online, offline <br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48185\"><a href=\"https:\/\/www.tawk.to\/academy\/pre-chat-form\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 4. Pre-Chat Form<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48186\"><a href=\"https:\/\/www.tawk.to\/academy\/triggers\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 5. Triggers<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48187\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-chats\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 6. Responding to chats<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48188\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts-tabs\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 7. Shortcuts And Tabs<br><span class=\"video-mins\"> 5min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48189\"><a href=\"https:\/\/www.tawk.to\/academy\/three-tips\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 8. Three tips<br><span class=\"video-mins\"> 2min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48190\"><a href=\"https:\/\/www.tawk.to\/academy\/collaborating\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 9. Team collaborating<br><span class=\"video-mins\"> 3min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48343\"><a href=\"https:\/\/www.tawk.to\/academy\/feature\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 10. Features <br><span class=\"video-mins2\"> 4min<\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-48192\"><a href=\"https:\/\/www.tawk.to\/academy\/conclusion\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 11. Conclusion <br><span class=\"video-mins2\"> 1min<\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-fd76c31\" data-id=\"fd76c31\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-445d222 elementor-widget elementor-widget-video\" data-id=\"445d222\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/dhqHpY2whLw&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-923fddf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"923fddf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-44242be\" data-id=\"44242be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-cb58b1a\" data-id=\"cb58b1a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-30eceb1\" data-id=\"30eceb1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-c3937e9\" data-id=\"c3937e9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e391436 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"7e391436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/responding-to-chats\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Previous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-eeaf183\" data-id=\"eeaf183\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25a707c6 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"25a707c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/academy\/three-tips\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Next <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-ff8b32a\" data-id=\"ff8b32a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-9b7a4b3\" data-id=\"9b7a4b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-aee0a5b\" data-id=\"aee0a5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8401cd elementor-hidden-phone elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"b8401cd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1931\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1932\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1931\" tabindex=\"0\" hidden=\"false\"><h4><strong>Shortcuts And Tabs<br \/><\/strong><\/h4><p>In this video, we are going to look at two main things that make responding to chats even easier: shortcuts and tabs (including all the little buttons you can access whilst you are in a chat).<\/p><p>Shortcuts are canned responses. You can use them instead of typing the same answer over and over again.<\/p><p>There are five main benefits of using shortcuts:<\/p><p>1. They improve efficiency.<br \/>2. They reduce the number of errors you and your team make.<br \/>3. They make it easier to respond on mobile.<br \/>4. They can help you train and scale your team.<br \/>5. They ensure everyone in your business is responding in a consistent manner.<\/p><p>There are shortcuts and there are global shortcuts.<\/p><p>Global shortcuts are found in the \u2018Edit Profile\u2019 menu here.<\/p><p>Global shortcuts can be used only by you only, across any property. Only you have access to these shortcuts \u2014 no one else on your team. So you can personalize them for the way you would like to respond.<\/p><p>Every member of the property has access to the other shortcuts in the \u2018Administration\u2019 menu.<\/p><p>To add a new shortcut, follow these steps:<\/p><p>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu.\u00a0<br \/>\u2013 Select \u2018Shortcuts\u2019 from the menu.<br \/>\u2013 Then click \u2018Add Shortcut\u2019 in the top-right hand corner.<\/p><p>Remember, don\u2019t include the forward slash in the shortcut name. And we recommend using all lower case. You can also add a new shortcut whilst you\u2019re in a chat, how efficient is that?<\/p><p>Here\u2019s how:<\/p><p>\u2013 When you\u2019re in a chat, click the \u2018Shortcut\u2019 tab.<br \/>\u2013 Then click \u2018Add\u2019 in the top right-hand corner.<br \/>\u2013 Add the shortcut name here \u2014 remember, don\u2019t include the forward slas.<br \/>\u2013 Add the response here.<\/p><p>The tabs in the top right-hand corner allow you to access important information whilst responding to a visitor in chat, so you don\u2019t have to leave the conversation.<\/p><p>The first one is the \u2018Information\u2019 tab. This is where you can see the name, email address, location and IP of the visitor. If the visitor hasn\u2019t entered their contact details in a pre-chat form, you can save the visitor\u2019s details whilst in a conversation by entering the info here. You can then access this information in the \u2018Contacts\u2019 section of the dashboard, found here. From the \u2018Information\u2019 tab, you can also see where the visitor has navigated on your website.<\/p><p>The next one is the \u2018Shortcuts\u2019 tab. You can search for the relevant shortcut, or canned response, here. You can also create new shortcuts while you\u2019re in a conversation. Really handy, right?<\/p><p>This is the \u2018Knowledge Base\u2019 tab. This is where you and your team can access any relevant information about your business, for example, price lists or serviceable areas. I\u2019ll show you in a moment where you can create and edit these tabs.<\/p><p>The last one is the \u2018History\u2019 tab. Here, you can see if the visitor has been in a chat with you or one of your team members before. You can also access and search through any chats taken in the past.<\/p><p>You can edit your tabs or create new tabs from the \u2018Administration\u2019 menu of the tawk.to dashboard:<\/p><p>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu.<br \/>\u2013 Then select \u2018Tabs\u2019 in the menu<\/p><p>\u2013 A new tab could be a URL, text, or menu item. So get creative and make it even easier to respond to your visitors<\/p><p>There are a couple more buttons I want to introduce you to. You can create a ticket whilst in a conversation. You can copy the chat transcript here and you can even ban a visitor.<\/p><p>For more information or for links to the relevant articles in our knowledge base, please check the description below. We also have 24&#215;7 chat available on our website.<\/p><p>Next up, I\u2019m going to give you three tips on how to turn your chats into conversations and create a great experience for your visitors.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1932\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-creating-and-managing-shortcuts\/\" rel=\"noopener\"><strong>Creating And Managing Shortcuts<\/strong> <i class=\"fa fa-external-link-alt\"><\/i> <\/a><\/h6><p>You can create, and use Shortcuts (canned responses) to answer common questions by simply typing\/followed by a keyword.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34cd6f0 elementor-hidden-desktop elementor-hidden-tablet elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"34cd6f0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5531\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5531\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5532\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5532\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5533\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5533\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5531\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5531\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5531\" tabindex=\"0\" hidden=\"false\"><h4><strong>Shortcuts And Tabs<br \/><\/strong><\/h4><p>In this video, we are going to look at two main things that make responding to chats even easier: shortcuts and tabs (including all the little buttons you can access whilst you are in a chat).\u00a0<\/p><p>Shortcuts are canned responses. You can use them instead of typing the same answer over and over again.<\/p><p>There are five main benefits of using shortcuts:<\/p><p>1. They improve efficiency.<br \/>2. They reduce the number of errors you and your team make.<br \/>3. They make it easier to respond on mobile.<br \/>4. They can help you train and scale your team.<br \/>5. They ensure everyone in your business is responding in a consistent manner.<\/p><p>There are shortcuts and there are global shortcuts.<\/p><p>Global shortcuts are found in the \u2018Edit Profile\u2019 menu here.<\/p><p>Global shortcuts can be used only by you only, across any property. Only you have access to these shortcuts \u2014 no one else on your team. So you can personalize them for the way you would like to respond.<\/p><p>Every member of the property has access to the other shortcuts in the \u2018Administration\u2019 menu.<\/p><p>To add a new shortcut, follow these steps:<\/p><p>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu.<br \/>\u2013 Select \u2018Shortcuts\u2019 from the menu.<br \/>\u2013 Then click \u2018Add Shortcut\u2019 in the top-right hand corner.<\/p><p>Remember, don\u2019t include the forward slash in the shortcut name. And we recommend using all lower case. You can also add a new shortcut whilst you\u2019re in a chat, how efficient is that?<\/p><p>Here\u2019s how:<\/p><p>\u2013 When you\u2019re in a chat, click the \u2018Shortcut\u2019 tab.<br \/>\u2013 Then click \u2018Add\u2019 in the top right-hand corner.<br \/>\u2013 Add the shortcut name here \u2014 remember, don\u2019t include the forward slas.<br \/>\u2013 Add the response here.<\/p><p>The tabs in the top right-hand corner allow you to access important information whilst responding to a visitor in chat, so you don\u2019t have to leave the conversation.<\/p><p>The first one is the \u2018Information\u2019 tab. This is where you can see the name, email address, location and IP of the visitor. If the visitor hasn\u2019t entered their contact details in a pre-chat form, you can save the visitor\u2019s details whilst in a conversation by entering the info here. You can then access this information in the \u2018Contacts\u2019 section of the dashboard, found here. From the \u2018Information\u2019 tab, you can also see where the visitor has navigated on your website.<\/p><p>The next one is the \u2018Shortcuts\u2019 tab. You can search for the relevant shortcut, or canned response, here. You can also create new shortcuts while you\u2019re in a conversation. Really handy, right?<\/p><p>This is the \u2018Knowledge Base\u2019 tab. This is where you and your team can access any relevant information about your business, for example, price lists or serviceable areas. I\u2019ll show you in a moment where you can create and edit these tabs.<\/p><p>The last one is the \u2018History\u2019 tab. Here, you can see if the visitor has been in a chat with you or one of your team members before. You can also access and search through any chats taken in the past.<\/p><p>You can edit your tabs or create new tabs from the \u2018Administration\u2019 menu of the tawk.to dashboard:<\/p><p>\u2013 Click on the \u2018Administration\u2019 (Gear) icon in the upper tab menu.<br \/>\u2013 Then select \u2018Tabs\u2019 in the menu<\/p><p>\u2013 A new tab could be a URL, text, or menu item. So get creative and make it even easier to respond to your visitors<\/p><p>There are a couple more buttons I want to introduce you to. You can create a ticket whilst in a conversation. You can copy the chat transcript here and you can even ban a visitor.<\/p><p>For more information or for links to the relevant articles in our knowledge base, please check the description below. We also have 24&#215;7 chat available on our website.<\/p><p>Next up, I\u2019m going to give you three tips on how to turn your chats into conversations and create a great experience for your visitors.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5532\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5532\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5532\" tabindex=\"0\" hidden=\"hidden\"><div style=\"padding:10px 30px;\">\n<h6><strong>Shortcuts and Tabs<\/strong><\/h6>\n\n<p><a href=\"\/academy\/introduction\/\">Introduction<\/a> <span class=\"sm-txt\">Video: 30s<\/span><\/p>\n<p><a href=\"\/academy\/widget-design\/\">Widget Design<\/a> <span class=\"sm-txt\">Video: 3min<\/p>\n<p><a href=\"\/academy\/online-offline\/\">Online Offline<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p>\n<p><a href=\"\/academy\/pre-chat-form\/\">Pre-Chat Form<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/span><\/p>\n<p><a href=\"\/academy\/triggers\/\">Triggers<\/a> <span class=\"sm-txt\">Video: 3min<\/p>\n<p><a href=\"\/academy\/responding-to-chats\/\">Responding To Chats<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p>\n<p><a href=\"\/academy\/shortcuts-tabs\/\">Shortcuts And Tabs<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p>\n<p><a href=\"\/academy\/three-tips\/\">Three Tips<\/a> <span class=\"sm-txt\">Video: 2min<\/span><\/p>\n<p><a href=\"\/academy\/collaborating\/\">Team Collaborating<\/a> <span class=\"sm-txt\">Video: 3min<\/span><\/p>\n<p><a href=\"\/academy\/feature\/\">Features<\/a> <span class=\"sm-txt\">Video: 4min<\/span><\/p>\n<p><a href=\"\/academy\/conclusion\/\">Conclusion<\/a> <span class=\"sm-txt\">Video: 1min<\/span><\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5533\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5533\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5533\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"\/vl-creating-and-managing-shortcuts\/\" rel=\"noopener\"><strong>Creating And Managing Shortcuts<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\nYou can create, and use Shortcuts (canned responses) to answer common questions by simply typing\/followed by a keyword.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>101 &#8211; Business Messaging Masterclass 7. Shortcuts And Tabs Contents https:\/\/youtu.be\/dhqHpY2whLw Previous Next Description Links Description Shortcuts And Tabs In this video, we are going to look at two main things that make responding to chats even easier: shortcuts and tabs (including all the little buttons you can access whilst you are in a chat). [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":48491,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-47364","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=47364"}],"version-history":[{"count":42,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47364\/revisions"}],"predecessor-version":[{"id":134911,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/47364\/revisions\/134911"}],"up":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/48491"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=47364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}