{"id":77985,"date":"2021-05-03T12:00:00","date_gmt":"2021-05-03T12:00:00","guid":{"rendered":"https:\/\/www.tawk.to\/?p=77985"},"modified":"2024-10-22T07:54:18","modified_gmt":"2024-10-22T07:54:18","slug":"support-emails-now-customized","status":"publish","type":"post","link":"https:\/\/www.tawk.to\/updates\/support-emails-now-customized\/","title":{"rendered":"New feature: Support emails now automatically customized for you"},"content":{"rendered":"\n

We\u2019re excited to announce a new email update at tawk.to. Emails from your ticketing desk are now customized for your chat property. <\/p>\n\n\n\n

The Ticket Forwarding Email<\/strong> is used to send help emails to the messaging and ticketing center inside the tawk.to Dashboard, so you can handle and track all your requests in one place. It also appears as the return email for every ticketing and support email that goes out from your account.<\/p>\n\n\n\n

While we offer robust ticketing features with unlimited agents and messaging, our return email addresses for ticketing emails were honestly not the prettiest. In fact, each included a long string of 32 alphanumeric characters.<\/p>\n\n\n\n

We are always learning and looking for additional ways to improve tawk.to for you, our customers. <\/p>\n\n\n\n

Now, after working quietly \u201cunder the hood,\u201d our dedicated team of developers has released a new feature: a default support email address customized just for you.<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

A new look for your support email address<\/h2>\n\n\n\n

That long string of characters in the old default email is now gone. In its place, you will notice a new email address based on the name of your property. <\/p>\n\n\n\n

If you already have one or more properties, this will happen automatically for every property name that can be converted into a slug. <\/p>\n\n\n\n

Here\u2019s an example of the old Ticket Forwarding Email:<\/strong><\/p>\n\n\n\n

f092ec504a0311eba46ad779770ec3b2@tickets.tawk.to<\/p>\n\n\n\n

And here\u2019s an example of the new and upgraded email.<\/strong><\/p>\n\n\n\n

 tickets@your-property-name.p.tawk.email<\/p>\n\n\n\n

From now on, for every property you create, both you and your customers will enjoy the clean look this new format brings to the inbox.<\/p>\n\n\n\n

What\u2019s more, every website visitor opening your email will see a return address with a name they recognize \u2014 one that reminds them of you! <\/p>\n\n\n\n

This new feature is available right now and included in your FREE tawk.to account. Sign in to your Dashboard<\/a> to see how it works. <\/p>\n\n\n\n

Don\u2019t have an account yet? Create a forever free account here<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

We\u2019re excited to announce a new email update at tawk.to. Our dedicated team of developers has just released a new feature and it\u2019s now available for every subscriber at tawk.to: a default Ticketing Email address automatically customized to match the name of your chat property. Learn more here.<\/p>\n","protected":false},"author":1,"featured_media":77987,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"webinar_types":[],"class_list":["post-77985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-updates"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts\/77985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=77985"}],"version-history":[{"count":42,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts\/77985\/revisions"}],"predecessor-version":[{"id":81748,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/posts\/77985\/revisions\/81748"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media\/77987"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=77985"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/categories?post=77985"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/tags?post=77985"},{"taxonomy":"webinar_types","embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/webinar_types?post=77985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}