{"id":79152,"date":"2021-04-19T23:27:53","date_gmt":"2021-04-19T23:27:53","guid":{"rendered":"https:\/\/www.tawk.to\/?page_id=79152"},"modified":"2025-09-22T03:17:29","modified_gmt":"2025-09-22T03:17:29","slug":"navigating-the-dashboard","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/academy\/navigating-the-dashboard\/","title":{"rendered":"Navigating the dashboard"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"79152\" class=\"elementor elementor-79152\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d17127d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d17127d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a47dda1\" data-id=\"a47dda1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dff23da elementor-widget elementor-widget-heading\" data-id=\"dff23da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Respond to a Chat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e98d091 elementor-widget elementor-widget-heading\" data-id=\"e98d091\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3. Navigating the dashboard<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2ac440 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2ac440\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bda6d00 elementor-hidden-phone\" data-id=\"bda6d00\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdcac60 elementor-widget elementor-widget-spacer\" data-id=\"bdcac60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d7173 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b5d7173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-list\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-167ac24 elementor-nav-menu__align-start elementor-nav-menu--stretch elementor-nav-menu__text-align-center elementor-nav-menu--dropdown-tablet ha-has-bg-overlay elementor-widget elementor-widget-nav-menu\" data-id=\"167ac24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;full_width&quot;:&quot;stretch&quot;,&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-167ac24\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79189\"><a href=\"https:\/\/www.tawk.to\/academy\/dashboard-training\/\" class=\"elementor-item\"><p> 1. Setting up your account <br><span class=\"video-mins\"> 6min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79188\"><a href=\"https:\/\/www.tawk.to\/academy\/your-own-personal-profile-page\/\" class=\"elementor-item\"><p> 2. Your own personal profile <br><span class=\"video-mins\">page <\/span> <br> <span class=\"video-mins\">2min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79187\"><a href=\"https:\/\/www.tawk.to\/academy\/navigating-the-dashboard\/\" class=\"elementor-item\"><p> 3. Navigating the dashboard<br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79186\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-a-chat\/\" class=\"elementor-item\"><p> 4. Responding to a chat<br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79185\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts\/\" class=\"elementor-item\"><p> 5. Shortcuts<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-167ac24\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79189\"><a href=\"https:\/\/www.tawk.to\/academy\/dashboard-training\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 1. Setting up your account <br><span class=\"video-mins\"> 6min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79188\"><a href=\"https:\/\/www.tawk.to\/academy\/your-own-personal-profile-page\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 2. Your own personal profile <br><span class=\"video-mins\">page <\/span> <br> <span class=\"video-mins\">2min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79187\"><a href=\"https:\/\/www.tawk.to\/academy\/navigating-the-dashboard\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 3. Navigating the dashboard<br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79186\"><a href=\"https:\/\/www.tawk.to\/academy\/responding-to-a-chat\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 4. Responding to a chat<br><span class=\"video-mins\"> 4min <\/span><\/p><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79185\"><a href=\"https:\/\/www.tawk.to\/academy\/shortcuts\/\" class=\"elementor-item\" tabindex=\"-1\"><p> 5. Shortcuts<br><span class=\"video-mins\"> 3min <\/span><\/p><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-fd76c31\" data-id=\"fd76c31\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-445d222 elementor-widget elementor-widget-video\" data-id=\"445d222\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/m55MTJwu-20&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5cae969 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5cae969\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-decc91d\" data-id=\"decc91d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-1da1cb9\" data-id=\"1da1cb9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-1468676\" data-id=\"1468676\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-f9f04fe\" data-id=\"f9f04fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51cef1ac elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"51cef1ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.tawk.to\/academy\/your-own-personal-profile-page\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Previous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-ca1fe01\" data-id=\"ca1fe01\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-271d647b elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"271d647b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.tawk.to\/academy\/responding-to-a-chat\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Next <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-ccafed1\" data-id=\"ccafed1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-e44145d\" data-id=\"e44145d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-3d5b71f\" data-id=\"3d5b71f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8401cd elementor-hidden-phone elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"b8401cd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1931\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1932\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1931\" tabindex=\"0\" hidden=\"false\"><h4><strong>Navigating the dashboard<\/strong><\/h4><p>Great! Now that you\u2019re set up, let\u2019s walk you through some other features and areas of the dashboard that may be helpful.<br \/><br \/>So, I\u2019d love to give you a quick tour of the dashboard and some of the features and menu items that are quite important. So, right now we\u2019re on the dashboard \u2014 on the main menu. And if you remember earlier, if you click the top here you can be associated with multiple different properties. You may not or may not. You may only have the one widget you\u2019re responding on behalf of, but I think it\u2019s important to note, because you can change between this and your personal profile page.<br \/><br \/>So, you can see here in \u2018Live Visitors,\u2019 there\u2019s one person on our page right now. If we switch it to a test property, there\u2019s no one on the page. So, at times, you can be on your personal profile page, and there\u2019s no one there, and you\u2019re seeing the wrong statistics there. You can change between properties up at the top there.<br \/><br \/>In your dashboard settings, well, this is \u2018Live Visitors,\u2019 and you can look at how many people are actually live on your website now. You can also scroll back to periods of times and it gives you all the statistics that we think are quite relevant at the time like \u2018Visitors\u2019 versus \u2018Page Views.\u2019<br \/><br \/>Now the difference between those is that \u2018Visitors\u2019 shows unique visits. Now, when we say visitors, we mean how many visits you\u2019ve had to your website. The page views are how many pages they scrolled through. So generally, the page views are higher than the visitor count. You can look at how many chats you\u2019ve had in the last seven days and the reporting sentiment, etc. And you also have access to your most recent chats. In the bottom right, you\u2019ve got our blog articles that are relevant and you can browse items as well.<br \/><br \/>In the upper-right corner, \u2018Monitoring\u2019 is where you can see actually who\u2019s on your website right now. So you can click on that. You can even start a chat with them should you need to. \u2018Active Chats\u2019 show who you have an active chat with. At this time. it\u2019s blank. There are no active chats.<br \/><br \/>The \u2018Inbox\u2019 is where we store all your chats or previous chats and tickets and you\u2019ve also got access to your visitor\u2019s details in \u2018Contacts.\u2019 There, you can see people who started the chat with you, provided you saved information in the actual chats. I\u2019ll show you how to do that in the next video.<br \/><br \/>And this is \u2018Spam,\u2019 \u2018Trash,\u2019 etc. This also layers your access to tickets. So our ticketing system is the way to take the conversation from chat to email or a way to manage your email communication directly from the one tawk.to dashboard. With our tickets, if we\u2019ve got any in here, you can see with your tickets you can respond directly to the customer from the tawk.to dashboard. You can mark the status as \u2018Open,\u2019 \u2018Pending,\u2019 or \u2018Closed.\u2019 You can assign it in a level of priority. And you can assign it to a particular person on your account.<br \/><br \/>So, moving on, the \u2018Knowledge Base\u2019 is your own personal knowledge base. And we\u2019ve got a video that will explain to you how to set up your knowledge base where you can create articles and content for visitors and customers.<br \/><br \/>The \u2018Reporting\u2019 section is self-explanatory \u2014 it gives you all the reports associated with the property. And we\u2019ve got the paid add-ons in here.<br \/><br \/>The \u2018Administration\u2019 section is where you can customize your chat widget and set up automated responses and departments. And all that is accessible all from the bottom left-hand corner. And just make sure that you have the right property associated when you make any of the changes.<br \/><br \/>So the \u2018Group Chat\u2019 feature on the left-hand side is a way for you to communicate with team members \u2014 whoever is in your tawk.to account and associated with your property. So it\u2019s a really easy set-up for group chat. Just click on the plus \u2018+\u2019 icon to the right, and you can create the group name. Let\u2019s just call it sales. We select the property you want it to associate with. And let\u2019s add Archie and Jeff to this group chat. Once we click \u2018Create,\u2019 there you go! So we can communicate with each other. We can see everyone\u2019s got access to the conversation now. \u2018Direct Messages\u2019 are the same, but they\u2019re just one-on-one conversations. <br \/><br \/><\/p><p><span style=\"font-weight: 400;\">Learn more:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/how-to-use-messaging-and-ticketing\"><span style=\"font-weight: 400;\">Getting started with the Inbox<\/span><\/a><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/what-is-the-knowledge-base\"><span style=\"font-weight: 400;\">What is the Knowledge Base?<\/span><\/a><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/group-chat\"><span style=\"font-weight: 400;\">Group Chat<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1932\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><strong><a href=\"https:\/\/help.tawk.to\/article\/how-to-use-messaging-and-ticketing\">How to use Messaging and Ticketing <i class=\"fa fa-external-link-alt\"><\/i><\/a><\/strong><\/h6>\nHere is a video showing you <span style=\"font-weight: 400;\">how to use Messaging and Ticketing<\/span>.\n<h6 style=\"margin-bottom: 5px;\"><strong><a href=\"https:\/\/help.tawk.to\/article\/what-is-the-knowledge-base\">What is the Knowledge Base? <i class=\"fa fa-external-link-alt\"><\/i><\/a><\/strong><\/h6>\nHere is a video showing you <span style=\"font-weight: 400;\">what is the Knowledge Base<\/span>.\n<h6 style=\"margin-bottom: 5px;\"><strong><a href=\"https:\/\/help.tawk.to\/article\/group-chat\">Group Chat <i class=\"fa fa-external-link-alt\"><\/i><\/a> <\/strong><\/h6>\nHere is a video showing you <span style=\"font-weight: 400;\">group Chat.<\/span><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5eb1f5 elementor-hidden-desktop elementor-hidden-tablet elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"b5eb1f5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1901\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1901\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1902\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1902\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1903\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1903\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1901\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1901\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1901\" tabindex=\"0\" hidden=\"false\"><h4><strong>Navigating the dashboard<\/strong><\/h4><p>Great! Now that you\u2019re set up, let\u2019s walk you through some other features and areas of the dashboard that may be helpful.<br \/><br \/>So, I\u2019d love to give you a quick tour of the dashboard and some of the features and menu items that are quite important. So, right now we\u2019re on the dashboard \u2014 on the main menu. And if you remember earlier, if you click the top here you can be associated with multiple different properties. You may not or may not. You may only have the one widget you\u2019re responding on behalf of, but I think it\u2019s important to note, because you can change between this and your personal profile page.<br \/><br \/>So, you can see here in \u2018Live Visitors,\u2019 there\u2019s one person on our page right now. If we switch it to a test property, there\u2019s no one on the page. So, at times, you can be on your personal profile page, and there\u2019s no one there, and you\u2019re seeing the wrong statistics there. You can change between properties up at the top there.<br \/><br \/>In your dashboard settings, well, this is \u2018Live Visitors,\u2019 and you can look at how many people are actually live on your website now. You can also scroll back to periods of times and it gives you all the statistics that we think are quite relevant at the time like \u2018Visitors\u2019 versus \u2018Page Views.\u2019<br \/><br \/>Now the difference between those is that \u2018Visitors\u2019 shows unique visits. Now, when we say visitors, we mean how many visits you\u2019ve had to your website. The page views are how many pages they scrolled through. So generally, the page views are higher than the visitor count. You can look at how many chats you\u2019ve had in the last seven days and the reporting sentiment, etc. And you also have access to your most recent chats. In the bottom right, you\u2019ve got our blog articles that are relevant and you can browse items as well.<br \/><br \/>In the upper-right corner, \u2018Monitoring\u2019 is where you can see actually who\u2019s on your website right now. So you can click on that. You can even start a chat with them should you need to. \u2018Active Chats\u2019 show who you have an active chat with. At this time. it\u2019s blank. There are no active chats.<br \/><br \/>The \u2018Inbox\u2019 is where we store all your chats or previous chats and tickets and you\u2019ve also got access to your visitor\u2019s details in \u2018Contacts.\u2019 There, you can see people who started the chat with you, provided you saved information in the actual chats. I\u2019ll show you how to do that in the next video.<br \/><br \/>And this is \u2018Spam,\u2019 \u2018Trash,\u2019 etc. This also layers your access to tickets. So our ticketing system is the way to take the conversation from chat to email or a way to manage your email communication directly from the one tawk.to dashboard. With our tickets, if we\u2019ve got any in here, you can see with your tickets you can respond directly to the customer from the tawk.to dashboard. You can mark the status as \u2018Open,\u2019 \u2018Pending,\u2019 or \u2018Closed.\u2019 You can assign it in a level of priority. And you can assign it to a particular person on your account.<br \/><br \/>So, moving on, the \u2018Knowledge Base\u2019 is your own personal knowledge base. And we\u2019ve got a video that will explain to you how to set up your knowledge base where you can create articles and content for visitors and customers.<br \/><br \/>The \u2018Reporting\u2019 section is self-explanatory \u2014 it gives you all the reports associated with the property. And we\u2019ve got the paid add-ons in here.<br \/><br \/>The \u2018Administration\u2019 section is where you can customize your chat widget and set up automated responses and departments. And all that is accessible all from the bottom left-hand corner. And just make sure that you have the right property associated when you make any of the changes.<br \/><br \/>So the \u2018Group Chat\u2019 feature on the left-hand side is a way for you to communicate with team members \u2014 whoever is in your tawk.to account and associated with your property. So it\u2019s a really easy set-up for group chat. Just click on the plus \u2018+\u2019 icon to the right, and you can create the group name. Let\u2019s just call it sales. We select the property you want it to associate with. And let\u2019s add Archie and Jeff to this group chat. Once we click \u2018Create,\u2019 there you go! So we can communicate with each other. We can see everyone\u2019s got access to the conversation now. \u2018Direct Messages\u2019 are the same, but they\u2019re just one-on-one conversations. <br \/><br \/><\/p><p><span style=\"font-weight: 400;\">Learn more:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/how-to-use-messaging-and-ticketing\"><span style=\"font-weight: 400;\">Getting started with the Inbox<\/span><\/a><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/what-is-the-knowledge-base\"><span style=\"font-weight: 400;\">What is the Knowledge Base?<\/span><\/a><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/group-chat\"><span style=\"font-weight: 400;\">Group Chat<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1902\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1902\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1902\" tabindex=\"0\" hidden=\"hidden\"><h6><strong>Navigating the dashboard<\/strong><\/h6><p><a href=\"https:\/\/www.tawk.to\/academy\/db-training-ep-1\/\"><span style=\"font-weight: 400;\">Setting up your account<\/span><\/a> <br \/><span class=\"sm-txt\">Video: 6min<\/span><\/p><p><a href=\"https:\/\/www.tawk.to\/academy\/db-training-ep-2\/\"><span style=\"font-weight: 400;\">Your own personal profile page<\/span><\/a> <br \/><span class=\"sm-txt\">Video: 2min<\/span><\/p><p><a href=\"https:\/\/www.tawk.to\/academy\/db-training-ep-3\/\"><span style=\"font-weight: 400;\">Navigating the dashboard<\/span><br \/><\/a>\u00a0<span class=\"sm-txt\">Video: 4min<\/span><\/p><p><a href=\"https:\/\/www.tawk.to\/academy\/db-training-ep-4\/\"><span style=\"font-weight: 400;\">Responding to a chat<\/span><\/a><br \/><span class=\"sm-txt\">Video: 4min<\/span><\/p><p><a href=\"https:\/\/www.tawk.to\/academy\/db-training-ep-5\/\"><span style=\"font-weight: 400;\">Shortcuts<\/span><\/a><br \/><span class=\"sm-txt\">Video: 3min<\/span><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1903\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1903\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1903\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><strong><a href=\"https:\/\/help.tawk.to\/article\/how-to-use-messaging-and-ticketing\">How to use Messaging and Ticketing <i class=\"fa fa-external-link-alt\"><\/i><\/a><\/strong><\/h6><p>Here is a video showing you <span style=\"font-weight: 400;\">how to use Messaging and Ticketing<\/span>.<\/p><h6 style=\"margin-bottom: 5px;\"><strong><a href=\"https:\/\/help.tawk.to\/article\/what-is-the-knowledge-base\">What is the Knowledge Base? <i class=\"fa fa-external-link-alt\"><\/i><\/a><\/strong><\/h6><p>Here is a video showing you <span style=\"font-weight: 400;\">what is the Knowledge Base<\/span>.<\/p><h6 style=\"margin-bottom: 5px;\"><strong><a href=\"https:\/\/help.tawk.to\/article\/group-chat\">Group Chat <i class=\"fa fa-external-link-alt\"><\/i><\/a> <\/strong><\/h6><p>Here is a video showing you <span style=\"font-weight: 400;\">group Chat.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Respond to a Chat 3. Navigating the dashboard Contents Previous Next Description Links Description Navigating the dashboard Great! Now that you\u2019re set up, let\u2019s walk you through some other features and areas of the dashboard that may be helpful. So, I\u2019d love to give you a quick tour of the dashboard and some of the [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":0,"parent":48491,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-79152","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/79152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/comments?post=79152"}],"version-history":[{"count":47,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/79152\/revisions"}],"predecessor-version":[{"id":134945,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/79152\/revisions\/134945"}],"up":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/pages\/48491"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/wp-json\/wp\/v2\/media?parent=79152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}