To make your widget stand out, change the default colors so it jumps off the page. Go for something bright and colorful to attract more visitors to start a chat. After all, they can\u2019t start a conversation if they don\u2019t know you\u2019re there. <\/p>\n\n\n\n
A great goal to shoot for is to find complementary colors that go with your branding while making sure the widget doesn\u2019t get buried in the rest of the page.<\/p>\n\n\n\n Learn more about changing the color of the widget in this article: Changing the appearance of the chat widget<\/a><\/p>\n\n\n\n You can learn more about adding an Attention Grabber<\/strong> in this article: Enabling the Attention Grabber<\/a><\/p>\n\n\n\n Captivate your visitors by incorporating your promos in automated trigger messages. The more people see the great deals you\u2019ve got on offer, the more customers will snap them up. <\/p>\n\n\n\n From your Dashboard<\/strong>, you can easily change the Welcome message to include your latest offer by clicking on it and making adjustments. The Welcome message is a Basic \u2013 Site Notification.<\/strong> It will be sent to the visitor no matter what page they\u2019re on after they\u2019ve been on your site for the delay time you set. <\/p>\n\n\n\n If you want to dive deeper, these three articles will help with setting up custom triggers:<\/p>\n\n\n\n Creating and managing triggers<\/a> Keep your live chat well-staffed by inviting more team members (or even family!) to your property on tawk.to. Who knew answering chats would be this fun? You can invite multiple members at the same time and choose the level of access they\u2019ll have once they accept the invite and log in. <\/p>\n\n\n\n Learn more about inviting agents here: How to invite and manage agents<\/a><\/p>\n\n\n\n If you’ve got the whole family and even the dog answering chats and it’s still not enough, schedule a call<\/a> with one of our customer success team members for a free trial with our hired agent service. After that, we’ll answer the chats for you for as little as $1 an hour.<\/p>\n\n\n\n For that price, you\u2019ll get real people, professionally and educated on your specific business, available 24\/7.<\/p>\n\n\n\n For a fraction of the cost of hiring, you\u2019ll find yourself with a handpicked team, tailor-made for supporting your customers and resulting in a higher return on your advertising investment.<\/p>\n\n\n\n Save time by creating Shortcuts<\/strong> for the most common questions. Your team will be happier and able to serve more visitors in the same amount of time with these handy message templates! You can add any message you think will be useful when chatting with customers. <\/p>\n\n\n\n You can make a shortcut for anything you\u2019re likely to say to multiple people: Hello, Goodbye, Thanks \u2026 the more the merrier. Your whole team will save time in the long run and shortcuts help to maintain the same message across communications from a large team.<\/p>\n\n\n\n If you want to learn more about shortcuts or delve into surveys, check out his article: Creating and managing shortcuts<\/a><\/p>\n\n\n\n Get the party started by inviting everyone to a group chat. It\u2019s the easiest way to communicate and collaborate internally in the Dashboard<\/strong>! To create a new group chat, just click on the plus icon in the Groups<\/strong> section.<\/p>\n\n\n\n Give your new group a name and select the property members you want to add to the group. Remember, group chats are the best place to communicate with other agents about a property. So make sure to include anyone who will get some use out of the group.<\/p>\n\n\n\n When you\u2019ve added all of the agents you want to bring into the new group, click the green Create<\/strong> button at the top of the page and you\u2019re ready to go. <\/p>\n\n\n\n For more on group chats, have a look at this article: Creating and managing group chats<\/a><\/p>\n\n\n\n Show more customers some love by expanding your coverage hours. You can also control this with the widget scheduler so your widget automatically switches online and offline according to your settings.<\/p>\n\n\n\n Now, as long as there is an agent online and ready to answer chats, the widget will automatically go online during the periods you\u2019ve set. <\/p>\n\n\n\n Learn more about setting schedules here: Using the Widget Scheduler<\/a><\/p>\n\n\n\n![\"\"](\"https:\/\/www.tawk.to\/wp-content\/uploads\/2022\/02\/01.png\")
<\/a><\/figure>\n\n\n\n
If you really want to turn some heads, try customizing the Attention Grabber<\/strong>. As its name suggests, the Attention Grabber<\/strong> is perfect for making sure visitors know the chat widget is there.<\/p>\n\n\n\n<\/a><\/figure>\n\n\n\nAn offer they can’t refuse <\/strong><\/h2>\n\n\n\n
<\/a><\/figure>\n\n\n\n
Setting up a Basic \u2013 Chat Rescuer Trigger<\/a>
Advanced Trigger \u2014 send a second message to a visitor on your website<\/a><\/p>\n\n\n\nThere’s no need to struggle alone <\/strong><\/h2>\n\n\n\n
<\/a><\/figure>\n\n\n\nWork smarter, not harder <\/strong><\/h2>\n\n\n\n
<\/a><\/figure>\n\n\n\nMake room for communication <\/strong><\/h2>\n\n\n\n
<\/a><\/figure>\n\n\n\nKeep the lights on later <\/strong><\/h2>\n\n\n\n
<\/a><\/figure>\n\n\n\n